Aftersales Coordinator

6 months ago

London, United Kingdom UnderwaterPro Full time

**Job Overview**:
Our client is a builder of award-winning superyacht tenders and seeks an experienced Aftersales professional to become an integral part of our expanding team. With an international client base and an excellent reputation, a core company value is the delivery of an unparalleled level of in-service support to each of our clients.

**Key Responsibilities**:

- Responding to incoming aftersales and warranty requests with a detailed support plan, highlighting the anticipated time to complete resolution.
- Logging and maintaining a detailed tracker of all support requests & spare parts orders to ensure service level agreements are met.
- Preparing costings, quotations and invoices for parts orders, services, and warranty trips.
- Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.
- Working with design and production departments to ensure continuous improvement processes are followed and that client feedback is communicated internally.
- Coordinating refit projects, including shipping logistics, import/export of vessels, management of internal labour resources and sub-contractor management from enquiry to delivery, and management of any offsite works whilst liaising with and updating clients' progress.
- Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
- Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). This can include flights, transfers, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
- Working with customs agencies to ensure a smooth delivery through transit of goods and parts, to expedite the process.
- Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person.
- Raising of post-visit reports and recommended future work lists.

**Requirements**:

- Proactive, can-do attitude with a drive to boost sales.
- Experience in sales, negotiations, and quoting works.
- Experience with ERP software (ideally Sage 200)
- Experience working in a client-facing role.
- Strong knowledge of the marine sector and a desire to develop in this industry.
- Advanced Microsoft Office skills.

**Desired Skills**:

- Operational, construction or management experience of powerboats.
- Experience within the superyacht market.
- Exposure to customs processing.

**Benefits**:

- Training and development
- Private Pension
- Life Insurance
- 25 days holiday plus bank holidays
- New waterfront offices (with access to company paddleboards)
- Optional remote working on Fridays following the successful completion of the probationary period

  • Aftersales Support Coordinator

    2 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    **About the Role**We are seeking a highly skilled Aftersales Support Coordinator to join our team in Upavon, Wiltshire. The successful candidate will be responsible for answering calls from individuals looking to join the British Army, responding to online webchat enquiries, accurately updating the internal database, escalating any problems or issues that...

  • Rolex Aftersales Professional

    14 hours ago

    London, Greater London, United Kingdom The Watches of Switzerland Group Full time

    Job TitleAftersales ConsultantJob DescriptionWe are hiring for an Aftersales team in our new Rolex Boutique. This is a fantastic opportunity with full training provided.Do you see yourself growing and developing your career in luxury retail?Can you see yourself representing our brand with confidence and knowledge?Our Showroom Aftersales Consultants act as a...

  • Aftersales Operations Coordinator

    5 days ago

    London, Greater London, United Kingdom Pybus Recruitment Full time

    About the RoleThis is an amazing chance to work with one of the top 25 Sunday Times best big companies to work for. We are seeking an exceptional individual to assist the Aftersales Manager with personnel and operations of the Service Department.

  • Aftersales Service Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Watches of Switzerland Group Full time

    The Watches of Switzerland Group is looking for an experienced Aftersales Service Specialist to join our team in London. This role comes with an estimated annual salary of £45,000.In this role, you will be responsible for providing exceptional customer service, working closely with internal and external workshops to ensure timely completion of Aftercare...

  • Residential Sales Coordinator

    12 hours ago

    London, Greater London, United Kingdom Vox Network Consultants Full time

    Role Overview:We are recruiting for a Residential Sales Coordinator at Vox Network Consultants, with a focus on housing administration. In this role, you will contribute to the successful progression of Right to Buy applications, ensuring timely completions and customer satisfaction.You will be responsible for administering the leasehold aftersales process,...

  • Service Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Pembrook Resourcing Full time

    We are seeking an experienced Service Coordinator to join Pembrook Resourcing's aftersales department. As a key member of our team, you will be responsible for providing top-notch customer service and support.Key Responsibilities:Establishing rapport with customers and providing exceptional care to meet their needs.Selling technician labour and products to...

  • Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Paddy Power Full time

    Role OverviewPaddy Power is seeking an Aftersales Customer Service Coordinator to join our team. As a key member of the Retail Team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our shops.The ideal candidate will be passionate about building strong relationships with customers, promoting our online...

  • Automotive Parts Coordination Specialist

    4 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Automotive Parts Coordination SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as an Automotive Parts Coordination Specialist at Evans Halshaw in Gateshead.Company Overview:Pendragon Group, the parent company of Evans Halshaw, is a leading UK-based automotive retailer with a rich history of delivering exceptional...

  • Automotive Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Group 1 Automotive Full time

    Your RoleAs a Facilities Administrator, you will play a critical role in supporting our aftersales operations. Your responsibilities will include administrating warranty claims, collaborating with colleagues to identify and mitigate risks, and ensuring compliance with health and safety regulations.ResponsibilitiesThe successful candidate will be responsible...

  • E-commerce Logistics Coordinator

    8 months ago

    London, United Kingdom De Beers Group of Companies Full time

    **Company Description - You’ll make us shine** You communicate easily and openly with your colleagues and enjoy being part of a talented and diverse team. Whether creative or analytical, you are attracted by our fascinating product: nature’s hardest substance yet most tender gift. Our two retail brands, Forevermark and De Beers Jewellers, work with the...

  • Digital Marketing Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Role OverviewWe are seeking a skilled Digital Marketing Coordinator to join our team. As a key member of our marketing department, you will be responsible for implementing sales and aftersales marketing campaigns, as well as supporting marketing activity for the group and OEM.The ideal candidate will have a strong understanding of digital marketing...

  • Workshop Services Coordinator

    12 hours ago

    London, Greater London, United Kingdom BMW UK Full time

    About the RoleWe are seeking a skilled and experienced individual to manage workshop activity relating to BMW Technical issues and systems.As a successful candidate, you will be responsible for supervising the workshop, managing productivity, and ensuring high-quality service delivery.The ideal candidate will have a proven track record of success within the...

  • Vehicle Parts Consultant and Coordinator

    3 days ago

    London, Greater London, United Kingdom Pembrook Resourcing Full time

    Pembrook Resourcing is seeking an experienced Parts Advisor to join our client's team as a Vehicle Parts Consultant and Coordinator. The ideal candidate will have a strong background in the motor trade and a proven ability to source vehicle parts for customers and workshop vehicles.The successful applicant will be responsible for identifying customer...

  • Warehouse Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Burberry Limited Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Warehouse Operations Coordinator to support the store back of house operations at Burberry Limited.The successful candidate will be responsible for effectively and efficiently managing inventory control, including receiving and handling stock orders, ensuring accuracy of products received,...

  • Prestige Vehicle Service Coordinator

    11 hours ago

    London, Greater London, United Kingdom ACS Automotive Recruitment Consultancy Full time

    About UsWe are ACS Automotive Recruitment Consultancy, a specialist recruitment agency serving the motor trade industry. Our clients are prominent car dealerships seeking talented professionals to join their teams.Job SummaryThis is an excellent opportunity for a results-driven and customer-centric individual to join our client's service team as a Prestige...

  • Commercial Art Administration Specialist

    3 days ago

    London, Greater London, United Kingdom Eames Fine Art Full time

    Job Title: Fine Art Cataloguing and Aftersales AssistantSalary Range: £22,000 - £25,000 per annumEames Fine Art seeks a diligent and detail-focused individual to join our team as a Fine Art Cataloguing and Aftersales Assistant. As part of our support team, you will collaborate with the cataloguing manager and after-sales manager to deliver high-quality...

  • Gallery Support Team Member

    3 days ago

    London, Greater London, United Kingdom Eames Fine Art Full time

    Job Title: Fine Art Cataloguing and Aftersales AssistantSalary Range: £22,000 - £25,000 per annumEames Fine Art is looking for an enthusiastic and meticulous individual to join our team as a Fine Art Cataloguing and Aftersales Assistant. In this role, you will assist the cataloguing manager and after-sales manager in various aspects of gallery...

  • Retail Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Paddy Power Full time

    About the RoleWe are looking for an experienced Aftersales Customer Service Coordinator to join our Retail Team. In this role, you will be responsible for managing shop operations, taking and processing bets, and maintaining high standards of presentation. You will also be expected to provide excellent customer service, build effective relationships with...

  • Sales Associate

    4 weeks ago

    London, Greater London, United Kingdom Paddy Power Full time

    Job DescriptionThe successful Aftersales Customer Service Coordinator will be responsible for:Managing shop operations, including opening and closing procedures.Taking and processing bets.Maintaining high standards of shop presentation.Providing excellent customer service and building effective relationships with customers.Promoting our retail and online...

  • HGV Workshop Coordinator

    3 days ago

    London, Greater London, United Kingdom CV-Library Full time

    About Our Client:Pembrook Resourcing are seeking an experienced HGV Service Advisor to work in the aftersales department at their dealership.This is an excellent opportunity to join a reputable company and develop your skills in customer service and sales.Job Description:Establish rapport with customers and provide exceptional care.Sell technician labour and...