Customer Service Advisor
3 months ago
**Customer Service Advisor**:
- £21,000 - £23,000 + bonus
We have fantastic opportunities for experienced Customer Service Advisors that have excellent administration, organisational and time management skills to join a rapidly growing company.
The roles are ideal for motivated self-starters with the desire to succeed who will relish the idea that their work will make a real difference to the growth of the company.
You will join one of our small teams, either:
- **Customer Services - New Enquiries**
You'll will handle new enquiries to help potential customers learn more about our services and to select the right options for them. For this team we are looking for people experienced in converting prospective enquiries into new customers, using their enthusiasm, warmth and skill to do so.
**Customer Services - Existing Customers**
**IDEAL CANDIDATES**
- have excellent organisational skills, time management abilities with a strong eye for detail
- have excellent telephone, written and interpersonal communication skills
- have excellent customer service skills and the ability to build strong relationships
- flexibile as to days/hours they are asked to work
**Days/Times**
The positions are available as **full time roles** (or if you prefer part time from 25 hours per week minimum). As we provide customer support seven days a week there is **regular weekend working required (typically on Sundays)**.
**COMPANY BACKGROUND**
Our office team is based in Central Reading in lovely offices not far from the railway station and also with plenty of free parking available if you drive.
NO AGENCY CALLS PLEASE (that's no agencies please)
**Job Types**: Permanent, Full-time
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- What appeals to you about this position? And why should you be selected for interview?
- Are you available for shifts within all business hours (we open from 9 - 6pm on weekdays and 8am - 430pm on Saturdays and Sundays) or can you only work on particular days/times?
- Do you prefer to work in our new enquiries team or customer service team? Or either?
- Have you completed the phone screen?
- Are you able to work full time? If not, how many hours can you work per week (min 25) and can you 'flex up' when needed to cover other staff holidays etc?
Work Location: In person
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