Systems Business Partner

4 months ago

Bromley, United Kingdom Excelcare Holdings Full time

**Systems Business Partner - 35K + 2.5k Car Allowance**

Excelcare are a privately owned nursing and care provider with our Support Office based in the heart of Bromley, Kent. We are a family-run business and have been operating for over 34 years. We have 31 care homes spanning South London, Essex, Cambridge and Milton Keynes. Our vision is to continually provide outstanding care to the people living in our homes.

Working within the Digital Transformation Team and reporting to the Director of Digital Transformation, we have an exciting opportunity for a Systems Business Partner to join our team of implementation leads to help embed and maintain the core Care Quality and Compliance Systems.

As Systems Business Partner you would work alongside the team and internal stakeholders to implement a number of systems as well as support with training and provide ongoing support. We are already in the third phase of our Digital Transformation journey which will take us through the next 12 to 18 months. You'd work closely with the Project Manager to ensure timely and quality completion of the project. You should have a minimum of 2 years' experience working within project management as well as experience of the care sector.

**Key responsibilities**:

- Support with current and future implementations and system enhancements by collaborating with various business areas and system owners.
- Support with migration of data onto new platforms prior to Go-Live.
- Provide training and support during and after implementation of new systems, as well as existing system.
- Define requirements and monitor those through to implementation.
- Collaborate with vendors to implement enhancements.
- Develop and maintain implementation and enhancement project plans.
- Manage project with specific focus on deliverables, tasks and due dates.
- Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program.
- Report weekly to Executive Sponsor when tasks are at risk till critical path determined.
- Perform independently with mínimal supervision and work with others developing trusting relationships.
- Adapt quickly to complex culture and develop successful professional relations with key stakeholders.
- Recommend management of status of all ongoing projects.
- Anticipate delays and initiate plans and alternative solutions.
- Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.
- Ensure compliance with corporate policies, project systems and processes, including those related to safeguarding, security and legal matters (eg. GDPR)
- Prepare meaningful reports and perform other monitoring and evaluation tasks as needed
- Undertake any other responsibilities that further contribute to Excelcare business plans, as required

**About you**:

- Strong interpersonal skills, including the ability to influence, work collaboratively with others and proactively cultivate relationships with a diverse range of internal and external partners.
- Ability to handle competing priorities, balance multiple objectives and coordinate projects with diverse stakeholders.
- Strong planning, organizational and execution skills with unwavering attention to detail.
- Thorough understanding of Digital and cloud-based Systems.
- Knowledge of the care sector, including methods, processes, and procedures.
- Excellent verbal and written communication.
- A minimum of a Bachelor's degree or comparable job-related experience is required.
- Car driver with own car. Car allowance and mileage is paid.
- Flexibility to travel across the care home portfolio as required.

**Benefits of joining us as a Systems Support Partner**:

- 25 days holiday plus bank holidays
- Contributory pension scheme
- Refer a Friend Scheme rewarding PS500 for every person you refer*
- DBS certificate (criminal records check) paid for by Excelcare*
- Comprehensive induction programme
- Funded qualifications
- Employee of the month - PS100 for outstanding contribution
- Regular company events and staff appreciation days

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