Weekend Night Receptionist

4 weeks ago

Brighton, United Kingdom YMCA Brighton Full time

**YMCA Brighton are hiring a Weekend Night Receptionist**

To oversee the safety and security of the project and its service users during the night hours, calling upon the support of on-call staff where necessary and undertake some administrative duties, where directed.

**Based: Bennett House YMCA Brighton**

**Nights: Saturday and Sunday**

**Times: 8 pm - 8 am (12-hour shifts - 24 hours a week)**

**Salary: £13,490.88 per annum**

**Annual leave entitlement including Bank Holidays**

**You will also receive**:
Comprehensive Induction into the role
Core and mandatory training to ensure you are equipped with the skills and knowledge to carry out the duties and tasks required and further develop your career.
You will receive regular supervision support from your line manager.
Work in a supportive environment
Encourage culture to support staff health & well-being, and encourage healthy work-life balance.
Opportunity to access debriefs, counselling and reflective practices when the job is challenging.

**How to apply**:
Please refer to Weekend-Night-Receptionist pack on essential criteria and specify how you meet this and also further information on the position.

To ensure our recruitment is fair, we ask applicants to complete the following optional survey Recruitment Diversity Monitoring

Please note the **Closing Date: Monday 24th April 2023**

Interviews will take place early May.

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

**Key responsibilities of Night Receptionist;**

1. You will be the first point of contact for clients, assist with any enquiries or problems that occur at night for a client.

2. Faced with challenging situations, to manage these situations calmly and take appropriate action, including seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

3. Move around the building periodically to look out for hazards to ensure the property is safe, secure and clean.

4. Log repairs to be action by the day staff, where required to escalate any repairs, health and safety or security issues that need urgent attention. including seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

5. Being the welcoming face at our reception for clients and representing YMCA Brighton.

6. Providing a decisive and effective response to customer complaints and disputes; escalating where necessary.

7. Operating equipment such as the computer, intercom, door entry system, telephone, walkie-talkies, drinks machine etc.

8. Ensuring non-clients are excluded from the building within the project’s visitor policies and procedures.

9. Encouraging clients, in a firm but diplomatic manner, to abide by the project’s policies and procedures for example, about alcohol, noise, visitors or disturbance.

10. Offering support to clients who do not settle or have problems through the night, although not to the exclusion of other clients’ needs or the main security aspects of the job. This may require seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

11. Undertaking any other reasonable task that will ensure that clients’ needs are met through the night. For example, this might involve supplying replacement bedding.

12. Reporting any areas of concern, in particular relating to health and safety, security, or the well-being of individual clients, using correct workplace procedures.

13. Following YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to Equal Opportunities, Health and Safety and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

14. At the end of each shift, complete all required log notes via *computer or logbook including complaints, incident reports etcAll log notes clear and accurate reports of the night’s events to inform the day staff when they come on duty. *Basic IT training will be provided if required.

15. Ensuring the reception area is kept clean.

16. Attending meetings, and participating in supervision support, outside of normal working hours where necessary, for which compensatory time off in lieu will be granted.

17. Identifying and attending training as directed by the line manager.

18. Following YMCA Brighton’s Code of Conduct for staff, regarding workplace professionalism, at all times.

19. To undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: £13,490.88 per year

**Benefits**:

- Employee discount

Schedule:

- 12 hour shift
- Every weekend
- Holidays
- Night shif

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