Impellam IT Support Specialist 6 Months Ftc

3 days ago


Luton, United Kingdom Impellam Full time

**IT Support Specialist - 6 months FTC**

**Location: Homebased, UK**

**Salary: £25,000 pa**

Are you a recent IT graduate or a call centre/customer service Jedi looking to step into the world of IT?

Look no further

Impellam Group is looking for an IT Support Specialist to join our internal Service Desk. This is a 6 months FTC with a view of becoming a permanent role.

In this role you will be 1st point of contact for our colleagues all over the world and your duties will revolve around:

- Assuming operational responsibilities for resolving all IT related administrative queries
- Managing the end-to-end lifecycle of received IT requests
- Liaising on a day-to-day basis with internal Customers, ensuring they are always informed on the progress of their query
- Escalating procedures, as and when required, to ensure that high priority issues are managed within the desired timeframe
- Assisting in the delivery of specific Service Desk projects, this will involve data entry, data analysis and general coordination of low-level activities.

You will need a good attitude, willingness to learn from our highly experienced Manager and colleagues, and most of all, enjoy talking on the phone and solving problems.

Ideally you will have a technical understanding of Active Directory, as well as MS Windows and Citrix Cloud Desktop environments. A basic understanding of ITIL processes would be nice too.

**What's in it for you?**

Remote working
Cool company, named the biggest recruitment consultancy in the UK by SIA
Awesome Manager
Progression opportunities

We really believe in promoting talent and developing career paths here at Impellam and we have a great track record to prove it too. We are Disability Confident employers and Platinum Investors in People and we have dedicated time and resources to help ourpeople become the best they can be, in their industries.

So, what are you waiting for? #applynow



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