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Application Support Specialist

3 months ago

Luton, United Kingdom Impellam Full time

**The Role - Luton/Hybrid**

We're looking for an Application Support Specialist on a permanent basis. You will be the first point of contact for the Managed Service Provider teams for all technology queries and issues. These roles focus on third-party and proprietary VMS products. You will be required to assess and triage incoming queries (using a ticketing system) and provide resolutions, or where appropriate escalate to the correct team; which can be an internal or an external third-party supplier. This is a role to grow your technical skills.

**Key Responsibilities**
- Monitoring ticketing tool to ensure all new incidents are responded to, triaged, and actioned within SLA
- Work closely with third-party providers to resolve issues within SLA
- Provide 1st line support to MSP Programmes
- Investigate possible system changes to improve efficiency and reduce errors
- Perform system updates and changes as directed
- Initially working across a single VMS, with a view to adding more products as skills develop
- Educate users on the correct way to perform workflows when user error is the cause of system problems
- Initiate, recommend, or provide solutions through designated channels
- Verify the implementation of solutions
- Monitor further processing until defects have been corrected
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills - you will be required to explain complex technical issues to non-technical users
- Competent in the use of core MS office products
- A strong interest in technology & innovation

**What Can We Offer You?