Documentation Co-ordinator

3 days ago


Crawley, United Kingdom C&M Travel Recruitment Full time

**Documentation Co-ordinator**
This successful travel company have been operating for more than 40 years and operate a wide range of touring & tailor-made holidays all over the world. They have a newly created vacancy for a Documentation Co-ordinator to join them and take responsibilityfor the successful operation of the documentation team.

**Documentation Co-ordinator - Role & Responsibilities**:

- Responsibility for the day to day running of the customer documentation team, with responsibility for 1 or 2 staff members.
- Monitor, check, and generate final holiday documents for dispatch 21 days prior to departure.
- Obtain and upload cruise tickets received from Product or the Supplier website into the system.
- Monitor any document failures and investigate any issues with relevant teams
- Ensure all insurance, passport and next of kin details are obtained for customers prior to balance due date.
- Liaise with relevant teams to compose and send urgent customer communications (such as last-minute crisis communications).

**Documentation Co-ordinator - Skills & Experience Required**:

- Previous travel industry experience in an administrative, or operational role would be an advantage.
- Excellent attention to detail and accuracy skills.
- Strong administrative and communication skills.
- Focused with ability to work to deadlines, work well under pressure, and prioritise workloads.
- Able to work on own initiative, as well as part of a team.
- Enthusiastic and driven approach

**Documentation Co-ordinator - Additional Information**:

- Salary £23k
- Hybrid home / office based near Crawley
- Monday to Friday 9 to 5
- 25 days annual leave plus bank holidays
- Opportunities for career development and fantastic staff benefits include discounted holidays for yourself, friends & family.

**Don't keep a good thing to yourself**
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.


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