Service Desk Co-ordinator
7 days ago
Service Desk Co-Ordinator
**What will I get up to day to day?**
You will be responsible for assisting customers day to day in achieving successful resolutions to their issues. As a coordinator you will keep the queue moving and ticking over, ensuring prompt and timely responses are delivered by the team around you, with the process' and quality in mind.
**Your everyday focus will include**:
- Working as first point of contact for the clients over the telephone.
- Act as the single point of contact to clients for all types of service requests.
- Delegating and arranging ticket allocation for the team when resolution is not immediately possible.
- Overseeing ticket queue and supervising team to update clients or tickets.
- Maintaining efficient communication between team and clients.
- Ensuring processes are fulfilled to the highest level.
- System documentation maintenance and review in ConnectWise and IT Glue.
- Administrative duties as required, covering the service desk to ensure its swift and efficient operation.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
**The Right person will**:
- Have experience of working within a helpdesk environment, or at least a call centre environment, with the drive and ambition to be successful in their post.
- Self-motivated with the ability to work in a fast-moving environment.
- Be process driven.
- Be very organised and used to working in a high pressured environment.
- Have the ability to multitask.
- Typing skills to ensure quick and accurate entry of service request details.
- Be personable, empathetic and gain trust of clients and clients.
- Have an excellent telephone manor.
- And a great positive attitude.
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