Head of Service Delivery

3 weeks ago

RossonWye, United Kingdom HSL Compliance Full time

**Head of Service Delivery**
**Location**:Ross-on-Wye, Herefordshire, HR9 5BP
**Salary**:£40- 50k, dependent on experience and qualifications
**Contract**: Full Time, Permanent
**Hours**:40 hours a week

**Benefits**:

- Competitive salary (£40- 50k, dependent on experience and qualifications)
- 25 days holiday per annum plus bank holiday
- Pension and death in service benefits
- 40 hours per week (full-time) permanent contract
- Company car or allowance.
- Member of company bonus scheme
- A career within an expanding business
As a committed people company, we strive to attract employees who have the desire to work hard and who wish to develop and build a career.
We are currently looking for **Head of Service Delivery**to join our enthusiastic team at HSL Compliance, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughoutthe UK.
**Head of Service Delivery - About the Role**:
Reporting to the Operations Director, the Head of Service Delivery role is to manage and take ownership of the centralised operational admin, asbestos and legionella reporting and the scheduling teams. These teams comprise around 40 people, the role is to ensurethey are providing the best possible delivery functions for the operational team.
This role is all about enhancing and improving our service offering and bringing together the centralised operational support functions.
**Main Duties & Responsibilities**:

- Manage, develop and support the managers responsible for the admin, reports and scheduling
- Maintain and improve on KPIs for above departments service delivery
- Take ownership and site responsibility for the Operational office and Training Academy
- Create and deliver analysis and reports to the Operations Director
- Produce and allocate programs of work for clients and operational teams
- Oversee the production of the weekly financial reports
- Deliver information to deadlines as set out in the Managers reporting schedule
People Development:

- Management of Health and Safety for your team
- To deliver performance management of your teams
- To ensure your team are meeting the obligations of the customer
- To engage & be a focal point of contact with the operational team
General:

- Ensure compliance with the quality management system
- Manage the smooth running and effectiveness of the office environment
- Ensure efficient and effective use of equipment and consumables with due consideration of environmental requirements
- Liaise with customers, colleagues and suppliers to ensure all procedures are carried out in line with the agreed requirements
- To provide supportive working environment to the operational team
- Ensure corporate image is maintained at all times.
**Head of Service Delivery - About You:
Experience, Skills & Requirements**:

- Experience managing a group of similar, service-based teams - e.g. Logistics, service provider, manufacturing, large administration teams, large office management
- Excellent customer service and communication skills, both written and verbal
- Able to show clear, balanced and inspirational leadership
- Capable of being part of senior management team
- Industry experience not necessarily required, this is more about leading and managing similar teams than knowing our industry, training on that will be provided.
- Health and Safety Awareness
- Strong ICT skills
- Understanding of standard financial processes
- Sales and marketing experience would be preferable but not essential
**If you believe you fulfil the above criteria for this fantastic opportunity, click on 'APPLY’ forwarding an up-to-date CV and Cover letter for consideration.
No agencies please

  • Head of It

    1 month ago

    Ross-on-Wye, United Kingdom hireful. Full time

    We are seeking a **Head of IT for a global company, with its HQ here, in the UK**. With 500 staff across the group & a global presence, group wide, across several countries - this will focus purely on the **UK IT operations.** You will be an existing Head of IT, IT Director (or similar job title), looking to continue your career at a **well-established &...

  • Delivery Driver

    1 month ago

    Ross-on-Wye, United Kingdom Apollo Recruitment Full time

    Location: HR9.Looking for an immediate start.NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW!The role:We are looking for a Delivery Driver to join a friendly team based in the HR9 area.Responsibilities:Carry out multiple drop off/ deliveries.Load and scan items on to the van.Carry out a daily inspection of the van.Completing deliveries in...

  • Delivery Driver

    4 weeks ago

    Ross on Wye, United Kingdom Apollo Recruitment Full time

    Location: HR9.Looking for an immediate start.NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW!The role:We are looking for a Delivery Driver to join a friendly team based in the HR9 area.Responsibilities:Carry out multiple drop off/ deliveries.Load and scan items on to the van.Carry out a daily inspection of the van.Completing deliveries in...

  • Delivery Driver

    2 days ago

    Ross-On-Wye, United Kingdom Apollo Recruitment Full time

    Location: HR9.Looking for an immediate start.NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW!The role:We are looking for a Delivery Driver to join a friendly team based in the HR9 area.Responsibilities:Carry out multiple drop off/ deliveries.Load and scan items on to the van.Carry out a daily inspection of the van.Completing deliveries in...

  • Delivery Driver

    1 month ago

    Ross-on-Wye, United Kingdom Cathay Group Full time

    3PL Resources is seeking new Courier drivers to join our friendly team based in Ross. Apart of Cathay Investments, 3PL Resources Limited is looking for a Courier Driver to be based at it's site in Ross. 3PLR is thrilled to offer an excellent opportunity to join us as a Courier driver with experience of delivering excellent customer service. This is a great...

  • Parcel Delivery Driver

    2 days ago

    Ross-on-Wye, United Kingdom Workchain Full time

    Job Title: Car/Van DriverLocation: Ross-On-WyeType: PermanentIndustry: DrivingSalary: £12-£13 per hourAre you an experienced Car/Van Driver looking for a new opportunity in Ross-On-Wye? Workchain is currently recruiting for a permanent role with a competitive pay rate.Key responsibilities:- Safely and efficiently operate a car or van for deliveries and...

  • Delivery Driver

    1 day ago

    Ross-on-Wye, Herefordshire, United Kingdom Apollo Recruitment Full time

    Location: HR9. Looking for an immediate start. NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW! The role: We are looking for a Delivery Driver to join a friendly team based in the HR9 area. Responsibilities: Carry out multiple drop off/ deliveries. Load and scan items on to the van. Carry out a daily inspection of the van. Completing...

  • Delivery Driver

    15 hours ago

    Ross-on-Wye, Herefordshire, United Kingdom Apollo Recruitment Full time

    Location: HR9. Looking for an immediate start. NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW! The role: We are looking for a Delivery Driver to join a friendly team based in the HR9 area. Responsibilities: Carry out multiple drop off/ deliveries. Load and scan items on to the van. Carry out a daily inspection of the van. Completing...

  • Delivery Driver

    23 hours ago

    Ross-on-Wye, Herefordshire, United Kingdom Apollo Recruitment Full time €12

    Location: HR9. Looking for an immediate start. NO PREVIOUS EXPERIENCE REQUIRED, REGISTER TODAY- START TOMORROW! The role: We are looking for a Delivery Driver to join a friendly team based in the HR9 area. Responsibilities: Carry out multiple drop off/ deliveries. Load and scan items on to the van. Carry out a daily inspection of the van. ...

  • Cook/kitchen Assistant

    3 days ago

    Ross-on-Wye, United Kingdom Woods of Whitchurch Full time

    We are looking to recruit a Cook/Kitchen Assistant to work with our assisting team. Your prime hours of work would be breakfast and lunch service although during busy times you may need to work flexible shifts Monday - Sunday between 7am and 8pm (10pm at times in the summer). We would consider part time and full time positions. The role will involve...

  • Shop & Coffee Shop Assistant

    3 days ago

    Ross-on-Wye, United Kingdom Woods of Whitchurch Full time

    We are looking to recruit an energetic customer focused individual to join are busy shop and coffee shop. You will be involved in all aspects of making the shop and coffee shop run smoothly. Opening and closing tasks, serving customers, ordering stock, making drinks and ensuring customers receive excellent service. We are looking to recruit quickly as we...

  • Head of Delivery

    1 month ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The postholder will support, deputise, and represent as appropriate the Head of Operations - Corporate Operations by leading Non-Elective Care (NEL) programmes of work, on belhalf of the Deputy Chief Operating Officer, which will require joint working with partners from across the Trust and wider Integrated Care System (ICS) to ensure that the strategic aims...

  • Project Executive

    1 month ago

    Ross-on-Wye, United Kingdom Rockfield Specialist Recruitment Full time

    **Project Executive** **Ross-On-Wye, Herefordshire** **Dynamic, highly commercial, rapidly expanding, market leading, providing a very worthwhile and humanitarian service and based in Ross-On-Wye - interested?** Our client is a VC backed international operation with a nucleus of professional staff based at their Head Office, in Ross-On-Wye. The company...

  • Engagement Officer

    7 hours ago

    Ross-on-Wye, United Kingdom Advertising offer only Full time

    **About The Role**: Hope Support Services is looking for a talented, passionate individual to join our service delivery team as a full time (35 hours per week) Engagement Officer (Youth & Family) **Purpose**: To deliver support services to children and families, including one-to-ones and group work. **Commitment**: 35 Hours per week, to include evening and...

  • Head of People Services

    1 month ago

    Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    Are you a skilled and credible HR leader with a passion for improving the working lives of the colleagues you serve? Are you ready to drive an ambitious health and wellbeing programme and deliver a first class onboarding experience? Do you have a deep understanding of complex legal and procedural issues and the confidence to guide your fellow practitioners?...

  • Operations Support Executive

    4 weeks ago

    Ross-on-Wye, United Kingdom Rockfield Specialist Recruitment Full time

    Dynamic, highly commercial, rapidly expanding, market leading, providing a very worthwhile and humanitarian service and based in Ross-On-Wye - interested? Our client is a VC backed international operation with a small nucleus of professional staff based at their Head Office, in Ross-On-Wye. The company and culture are quite unique, a blend of highly...

  • Management Accountant

    2 days ago

    Ross-on-Wye, United Kingdom Rockfield Specialist Recruitment Full time

    Our client is a dynamic, highly commercial, rapidly expanding, market leading provider of services to the construction industry. It is a VC-backed operation with a growing nucleus of professional staff based at their Head Office, in Ross-on-Wye. They now seek to appoint a capable and diligent Management Accountant in a brand new role, reporting to the...

  • Retail Sales Assistant

    4 weeks ago

    Ross-on-Wye, United Kingdom Julian Charles Full time

    Julian Charles are a homeware brand that sells beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. The business is a multi-channel retailer with over 70 stores across the U.K and an online website that is going from strength to strength. We are looking for an enthusiastic retail Sales...

  • Property Administrator

    2 days ago

    Ross-on-Wye, United Kingdom EC Drummond Group Full time

    The EC Drummond & BGD Property Group is a diverse and successful business based just outside Ross on Wye in Herefordshire. Our Group of companies own a portfolio of around 130 internally - and externally - let properties. We are seeking a highly organised and efficient individual who can complete the various administrative and marketing tasks associated...

  • Financial Controller

    1 month ago

    Ross-on-Wye, United Kingdom AWD online Full time

    **Financial Controller / Management Accountant**who is a fully qualified ACCA or CIMA accountant with a strong financial or management accounting background and team management experience is required for a global independent privately-heldcompany based in Ross on Wye, Herefordshire. **SALARY**:Competitive **LOCATION**:Ross on Wye, Herefordshire **JOB...