Operations Assistant

6 months ago


Walsall, United Kingdom Think Insurance Services Ltd. Full time

**About us**:
Based in the West Midlands, with over 30 years industry experience. Over the last few years we have become one of the fastest growing insurance brokers in the UK, offering competitive premiums and award winning customer service. We focus on offering a certain number of carefully selected products, and our dedicated teams have developed the expertise to support both new and existing customers alike, from the start of the quote process and throughout the lifetime of their policies with us. We work closely with our panel of insurers to make sure that our customers always get our best possible price, and the right policy to meet their needs, no matter what product they’re after..

**Our work environment includes**:

- Modern office setting
- Work-from-home days
- Growth opportunities
- Relaxed atmosphere
- On-the-job training

**Operations Assistant**:
As an Operations Assistant you'll be required to help the department understand and improve performance across a variety of areas, helping to manage, change and plan for the future in line with our business goals. This could be for one specific project, or as a permanent feature of the organisation.

You'll need to support the implementation of projects or solutions to meet the business needs, whether that’s through process change, provision of information, or development of internal systems.

You’ll need to be a good communicator, team player and be able to develop strong relationships, internally and externally. A good level of knowledge and understanding of Microsoft Excel is crucial for this role.

**Key responsibilities include**:
**Operational Delivery**:

- Supporting the Operations department to deliver operational improvement - across all areas of the business
- Understanding Insurer Rating and implementation within our internal systems, including implementing rating updates, and testing
- Assisting with all administration activities on internal and external portals and systems.
- Collation and distribution of MI & Reports - daily / weekly / monthly
- Supporting the Ops department in all projects, where required
- Carrying out regular benchmarking reviews
- Seeking compliance sign-off of activity

**Marketing & Communications**:

- Setting up and administering referral activity, including tracking and reporting
- Updating website content where required
- Monitoring company Reviews
- Managing campaign set-up and administration on all portal(s) and systems

**Development & IT**:

- Supporting the Development and IT teams with new projects and rollouts, assisting with testing, coordinating, and communicating changes

**Ad Hoc**
- As required, involvement in any other area of the business where knowledge and skillset allows value to be added and delivery to be improved

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Walsall

Reference ID: Liam Dangerfield


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