Engineering Scheduler
2 weeks ago
**Service Co-Ordinator & Planner**
At Barry Bros Security our Service Co-Ordinator & Planner’s main areas of responsibility are to ensure all Service Calls are processed efficiently and customer records are accurately maintained according to internal and external procedures.
Our Service Co-Ordinator & Planner needs to have good communication and listening skills, the ability to relate to different types of people and have a polite, friendly telephone manner. They also need to have excellent organisation, computer and word-processing skills. They will need to have an understanding of the purpose and background of Barry Bros Security, the roles of other staff and the standard office procedures.
**Key Skills**
- Polite, professional and confident telephone manner.
- Questioning and listening skills to extract crucial information
- Excellent attention to detail
- Correct use of grammar, spelling and punctuation
- Experience in Microsoft Word, Excel and Outlook
- Experience in Database data entry with accuracy
- Team player with ‘can-do’ attitude
- Demonstrating ownership of tasks and problems
- Understanding of Postcode areas of London and the UK
**Service Co-Ordinator & Planner****:
- Areas of Responsibility**
As Service Co-Ordinator & Planner at Barry Bros Security, your main area of responsibility is to maintain an efficient Installation / Service Desk which includes:
- Answering incoming calls
- Providing telephone assistance where necessary / possible
- Efficiently scheduling Engineers to respond to Service and Preventative Maintenance calls
- Keeping clients informed of Service calls progress
- Liaising with UK wide subcontractors to carry out outer London jobs
- Scheduling accepted quoted works and revisits
- Updating Engineer Out of Hours Rota according to schedule produced by Supervisor
- Ensuring quality standards and procedures in place at Barry Bros Security are followed
- Providing back-up support in the event of absence of other team members
Our offices are based in Paddington, W2 and Richmond Upon Thames therefore commutable access to both area’s is essential. Hours: 8.30am - 5.30pm
**Additional Benefits**:
- 28 days holiday incl. Bank Holidays (increasing to 30 days after 1st year)
- Pension Scheme
- Private Healthcare on completion of probation
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
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