Care & Office Coordinator

7 days ago

Kirkcaldy, United Kingdom Gentle Hands Healthcare Ltd Full time

**Join the Team at Gentle Hands Care: Delivering Care with Love & Compassion**

**Position**:Care & Office Coordinator

**Contract**:Fulltime 40 hours per week

**Hourly Rate**:£12 per hour

**Location**:Fife Area

**Reporting to**:Care Field Supervisor

**COS NOT OFFERED: THIS ROLE IS NOT SPONSORED FOR VISAS**

**About Us**:
At Gentle Hands Care, our mission is to deliver care with love and compassion. We are dedicated companions in life's journey, ensuring our clients feel cherished and at ease in their own homes.

**Role Overview**:
The Care & Office Coordinator will play a pivotal role in ensuring the smooth operation of our office, coordinating care services, and overseeing care delivery to our clients. This multifaceted role requires a dynamic individual who can seamlessly transition between administrative tasks, care coordination, and direct care delivery.

**Key Responsibilities**:
**Care Coordination & Delivery**:

- Schedule and coordinate care services for clients, ensuring their unique needs are met.
- Oversee and sometimes directly deliver care to clients, ensuring the highest standards are maintained.
- Liaise with carers to ensure they are informed of their schedules, client requirements, and care delivery protocols.
- Handle client enquiries, feedback, and any concerns, ensuring they receive timely and compassionate responses.
- Maintain up-to-date client records, including care plans, schedules, and any other relevant documentation.
- Support in Familiarisation visits.
- Client Reviews.
- Quality Spot checks of staff

**Office Administration**:

- Manage office supplies and inventory, ensuring the office is well-stocked and organised.
- Assist with the preparation of reports, presentations, and other administrative tasks as required.
- Coordinate meetings, including scheduling, sending reminders, and setting up conference calls or video conferences.

**Team Support**:

- Assist in the onboarding process for new carers, including scheduling training sessions.
- Organise team events, training sessions, and staff meetings.
- Provide general support to the office team, assisting with various tasks as needed.

**Key Qualifications**:

- Previous experience in a care coordination, office administration, or direct care delivery role.
- Strong organisational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Proficiency in office software, including Microsoft Office Suite.
- A compassionate and understanding nature, with a genuine desire to help others.
- Ability to handle sensitive information with discretion.

**Benefits**:

- **Employee Assistance Programme (EAP)**: This service provides confidential support to employees for personal and professional issues that might affect their work performance, health, and well-being. It can include counselling services, legal advice, and financial planning assistance.
- **Career Growth & Progression Opportunities**: Gentle Hands Health Care Ltd can offer clear pathways for career advancement within the organisation. This could involve opportunities for promotions, role diversifications, or transitions into different areas of the healthcare sector, supporting employees in achieving their career aspirations.
- **Development & Training Programmes**: Consistent with the value of empowerment, the company can provide comprehensive training programmes. These could include onboarding training for new starters, ongoing professional development courses, and specialised training in areas like palliative care, dementia care, and management skills.
- **Recognition and Reward Schemes**: To foster a culture of appreciation and motivation, the company could implement schemes to recognise and reward outstanding performance and dedication. This could be in the form of employee of the month awards, bonuses for exceptional care, or additional leave days.

**Equal Opportunities Employer**:

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