1st Line Support Engineer
2 weeks ago
**Job Title: 1st Line Support Engineer**
**Location: Staffordshire**
**Salary: £25,000 D.O.E**
We are currently recruiting for an experienced 1st Line Support Engineer to join a successful IT company in Staffordshire.
**Responsibilities**:
- Diagnose and troubleshoot customer issues
- Create and maintain customer accounts
- Perform system maintenance tasks
- Update and maintain customer records
- Provide feedback on customer service
- Provide advice and guidance to customers
- Identify customer needs and provide appropriate solutions
- Adhere to company policies and procedures
**Technical Skills**:
- Experience in 1st line customer support
- Excellent problem-solving skills
- Strong communication and interpersonal skills
- Ability to multi-task and prioritize tasks
- Knowledge of Windows Operating systems
- Knowledge of basic networking, such as TCP/IP
- Experience with remote access tools
- Knowledge of server hardware and software
Keywords**:1st Line Support, IT Support, Technical Support, Customer Support, IT Engineer, Windows, Networking, Server Software.**
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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