First Line Support

3 weeks ago

Lichfield Staffordshire, United Kingdom Clarendon Fine Art Full time

Clarendon Fine Art is art of the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.

As a First Line IT Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities.

You will also be supporting, maintaining, testing, and improving a range of technical solutions and services across our organisation, working with various teams within the business and externally, whilst taking opportunities to contribute to continual service improvement.

Working Hours:

  • Monday to Friday: 9am - 5:30pm (37.5 hours per week) at our HQ.
  • You will be required to work the occasional day on the weekend on a rota basis and will get the day back to use in lieu during the week.

Key Responsibilities:

  • Provide first-line technical support to end-users, including troubleshooting Microsoft related technology including Windows 11 & Office 365, Intune, and Dynamics BC.
  • Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
  • Install, configure, and maintain computer systems, printers, and other peripherals.
  • Assist in user account management, including password resets and access permissions.
  • Document technical procedures and create knowledge base articles for end-user self-help.
  • Collaborate with IT team members to implement and support IT projects and initiatives.
  • Occasional travel to our Galleries across the UK to help support with IT requests.

Key Skills Required:

  • Experience in a similar role.
  • Strong knowledge of Windows operating systems (Windows 10, Windows Server), Microsoft Office 365, Intune, and Dynamics BC.
  • Familiarity with Active Directory, and basic networking concepts.
  • Experience of providing support on a document management system
  • Excellent working knowledge of Apple iPhone & Samsung devices.
  • Understanding and experience of mobile working technologies.

Personal Qualities:

  • Willingness to commit to and learn new technologies and go the extra mile.
  • Excellent face to face and telephone communication skills.
  • Excellent troubleshooting and problem-solving skills with a methodical approach.
  • Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels.
  • Ability to work independently and prioritize tasks in a fast-paced environment.

Our Benefits:

  • 33 days annual leave (including Bank Holidays).
  • Contributory employee pension scheme.
  • Develop and advance your career with promotion and progression opportunities.
  • We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
  • We offer you benefits and discounts including food, drink, retailers and fun days out
  • Seasonal ‘Thank you’ gifts from the company throughout the year.

1st Line, 2nd Line, First Line, Second Line, IT Technician, IT Support,. Technical Support, IT Engineer, IT Support Engineer, First Line Support Engineer, Service Desk,

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