IT Support Apprenticeship

This apprenticeship is a one-way ticket to your future career in IT...

The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor

Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech

In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• To provide first-line support to customers, resolving IT tickets and updating the outcomes.
• To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment.
• To install and configure software applications.
• To help produce and maintain IT statistics, reports, checklists and other documentation as necessary.
• Answering telephone enquiries and routine email correspondence.
• Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• Enthusiastic and passionate about IT
• Experience using Windows Operating Systems would be beneficial
• Communication and customer service skills
• Good numeracy and literacy skills
• Attention to detail
• Grade 4 in Maths and a grade 5 in English at GCSE is required for this role.

Salary, Hours & Benefits:

• Annual salary of £14,000
• Monday to Friday 9 am to 5 pm (37.5 hours per week)
• 20 days annual leave plus bank holidays
• Very well-established business over 25 years in the industry

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship.

If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

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