Receptionist/clerical Officer
4 weeks ago
To receive patients and families attending the Emergency department and ensure the smooth flow through the department in a timely manner
Check and update patient details where applicable
Escalate patient queries, capacity problems and general issues
Collect and prepare discharged patients Cas Cards and for scanning and uploading to evolve
Make appointments for clinics and give appointment letters to patients.
Answer reception telephone and take detailed message or pass on to other health care staff where appropriate
To carry out clerical duties, scanning, filing, receiving post when requirIed.
**Communication**:
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
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