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Patient Pathway Officer

4 weeks ago

WestcliffonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are seeking a reliable, enthusiastic person to join the Dermatology team as a Patient Pathway Officer.

We are a busy, friendly, supportive team based in our own purpose built Dermatology

We are looking for excellent communicators, who are able to demonstrate and promote high levels of customer care.

Experience in using the following hospital administration systems is preferred but training can be given
- ACP
- Lorenzo
- Medway EPR

To deliver an efficient and effective appointment scheduling and outcome service to the Dermatology team, keeping up-to-date and accurate computer recorded information on the status of patients.

Support the Dermatology coordinators, clinical team, and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 6 week diagnostic wait time.

Post will be based at Southend Hospital as a base site with some cross-site working at Basildon site.

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

We will deliver safe and high-quality services and be an employer of choice for our workforce
- Interpreting the clinical information from test requests according to protocol and taking responsibility for booking appropriate appointments. Communicate rejection of inappropriate requests to requesting Consultants according to published guidance.
- Monitor demand and wait times, identify potential breaches and escalate to Dermatology coordinators.
- Action appointments, entering details onto Lorenzo as required, using initiative to ensure appointments meet diagnostic targets.

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