Customer Support Collections Officer
6 months ago
**Job Title**:Customer Support Collections Officer - Motor Finance
**Salary**:£21,500 to £23,500
**Location**:Shirley
**Hours**:Monday 08:30-19:00, Tuesday 08:30-17:00, Wednesday 08:30-19:00, Thursday 08:30-17:00, Friday 08:30-17:00 Saturday 09:00-13:00
You would be expected to work at least one late shift (19.00) once per week and 2 Saturday shifts within an 8 week period.
Hybrid working is available for all employees and can be tailored to suit the individual.
**Description**:
Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?
A well-established financial services Business with Platinum Investors in People accreditation are looking for a Customer Support Collections Officer to join their busy team.
This role is responsible for recovering any monies due on customer accounts within the current regulatory framework. Communicating with customers and authorised third parties relating to collections and recoveries activities on Motor Finance accounts. This will involve identifying and helping customers who may be experiencing financial difficulty.
This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.
**Key Duties**:
- Deal empathetically with customers whilst questioning and probing to understand their circumstances
- Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery and determine appropriate action
- Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability
- Monitor judgment cases to ensure payments are made
- Agree and monitor forbearance arrangements with customers
- Interpret customer’s instructions and action
- Adhering to agreed company regulation and legislation eg FCA, DPA, CONC, MCOB etc.
- Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance
- Manage, organise and update information on relevant computer systems
**Key Skills/Experience Required**:
- Previous collections experience also required
- Previous motor finance experience would be desirable
- Excellent communication skills
- Ability to use own initiative and work within a team
- Demonstrate problem solving and analysis skills with attention to detail and accuracy
- Willing to learn new systems quickly using existing IT skills
- Ability to adapt to change and remain calm under pressure
In return for your hard work, you will earn a salary of between £21,500 and £23,500 plus excellent benefits.
**Job Types**: Full-time, Permanent
**Salary**: £21,500.00-£23,500.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: MPR001066
-
Customer Service Officer
1 month ago
Solihull, United Kingdom LegalAndGeneral Full timeJob DescriptionWe’re recruiting for a Customer Service Officer to join our Collections team in Solihull, with a starting salary of £23,500. This is a hybrid role where you’ll work 3 days from home and 2 days at our Solihull office, Monday-Friday 9-5. The Collections team is responsible for working with customers experiencing financial...
-
Collections & House Officer
6 months ago
Solihull, United Kingdom National Trust Full timeIf you have a proven track record of helping to ensure the preservation and presentation of collections, sharing your work with visitors and bringing the history of collections to life, then please read on. **What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).** Joining the Collections and...
-
Collections & House Officer
1 month ago
Solihull, United Kingdom National Trust Full timeSummary Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Packwood House, bringing to life the history and significance of this much-loved place. Accommodation is provided to the postholder for the proper or better...
-
Collections & House Officer - Solihull
1 month ago
Solihull, United Kingdom The National Trust Full timeCollections & House Officer - SolihullSummaryAre you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Packwood House, bringing to life the history and significance of this much-loved place. Accommodation is provided to the postholder...
-
Collections & House Officer - Solihull
4 weeks ago
Solihull, United Kingdom The National Trust Full timeCollections & House Officer - SolihullSummaryAre you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Packwood House, bringing to life the history and significance of this much-loved place. Accommodation is provided to the postholder...
-
Collections and House Officer Specialist
4 weeks ago
Solihull, Solihull, United Kingdom National Trust Full timeJob SummaryAs a Collections and House Officer at Packwood House, you will play a critical role in ensuring the best care and conservation of the collection. You will work closely with the Collections and House Manager to develop and implement strategies for the care and conservation of the collection.Responsibilities- Open the house every day and ensure...
-
Collections Assistant
6 months ago
Solihull, United Kingdom National Trust Full timeWe protect everything from bats to buildings to beaches - and we want to share them with everyone too. But how do we care for our special places, while helping everyone to enjoy them and their fascinating stories? It’s no small task. In fact, it’s a big team effort and it’s why our Collections Assistant are so important. You'll work 24 hours per week...
-
Collections Specialist
6 months ago
Solihull, United Kingdom Infor Full timeIn this role, the Collections Specialist will liaise with internal departments to enable the account to be settled within the company parameters. Employee’s need to have a flair for problem solving and be able to identify problem areas quickly. They will need to build a positive and productive long-term relationship with the Billing team as well as the...
-
Collections Specialist
7 months ago
Solihull, United Kingdom Infor Full timeGeneral information- Country - United Kingdom - City - Solihull - Department - Finance - Job ID - 36214 - Description & RequirementsIn this role, the Collections Specialist will liaise with internal departments to enable the account to be settled within the company parameters. Employee’s need to have a flair for problem solving and be able to identify...
-
Customer Support Officer
6 months ago
Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time**Job Title: Customer Support Officer** **Salary: £24,000 to £25,000** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (One hour Lunch). This will be worked on a rota basis. **Description**: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and...
-
Cash Collection Professional
6 days ago
Solihull, Solihull, United Kingdom SF Recruitment (Birmingham) Careers Full timeAbout the Role:">We are seeking a skilled Credit Controller to join our team in Birmingham, where you will play a crucial role in collecting cash from customers, resolving disputes and minimizing overdue invoices.">This is a challenging yet rewarding opportunity, offering a competitive salary and a range of benefits.">Your Key Responsibilities:">">Manage...
-
Collections Specialist
7 months ago
Solihull, United Kingdom Infor Full timeGeneral information- Country - United Kingdom - City - Solihull - Department - Finance - Job ID - 36228 - Description & RequirementsThe German speaking Collections Specialist must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are...
-
Specialist Support Officer
6 months ago
Solihull, United Kingdom RecFlex Full time**Job Title: Specialist Support Officer** **Salary: £22,500 - £23,500** **Location: Solihull** **Hours: Full time, Monday to Friday****: - Hybrid working is available for all employees and can be tailored to suit the individual.** **Description**: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and...
-
Office Support Assistant
6 months ago
Solihull, United Kingdom Shakespeare Martineau Full timeTo work as part of the Document Services Team providing a professional high quality and efficient office support service to the firm. **Your key duties will be**: - Copying, printing and scanning documents as requested. Ensuring pages are clear legible and accurate and correct finishing options are applied including editing and enhancing of documents where...
-
Customer Resolution Officer
7 months ago
Solihull, United Kingdom BNP Paribas Full timeCUSTOMER RESOLUTION OFFICER (JOB NUMBER: OPE002710) Job Title: Customer Resolution Officer Location: Solihull - hybrid Hours: Full time, Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive...
-
Collections Specialist Colleague
7 months ago
Solihull, United Kingdom BNP Paribas Full time**Job Title**: Customer Support Specialist Colleague **Location**: Solihull - Hybrid working **Hours**: Permanent **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. **The Role**: As the Customer Support Specialist...
-
Customer Resolution Officer
7 months ago
Solihull, United Kingdom BNP Paribas Full timeJob Title: Customer Resolution Officer Location: Solihull - hybrid Hours: Full time, Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and...
-
Security Officer
6 months ago
Solihull, United Kingdom Premier Support Services Full time**We are looking to recruit 1 x Security Officer, required Monday - Sunday as per rota from 7am till 4pm and 1230 till 2030** **Pay Rate: £11.50 Per hour** **Working in a Leisure Environment** **Role Purpose** - To provide a physical security presence ensuring staff and members of the public feel welcomed and safe. **Role Responsibilities** **. **To...
-
Security Officer
7 months ago
Solihull, United Kingdom Premier Support Services Full time**We are looking to recruit 1 x Security Officer, required Monday - Sunday as per rota from 7am till 4pm and 1230 till 2030** **Pay Rate: £11.50 Per hour** **Working in a Leisure Environment** **Role Purpose** - To provide a physical security presence ensuring staff and members of the public feel welcomed and safe. **Role Responsibilities** **. **To...
-
Customer Support Advisor
6 months ago
Solihull, United Kingdom Smart Sourcer Full timeOutstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis as a Software Support Analyst. This software business provides the world’s leading technology platform for property management and estate agencies and offers fantastic training and career development opportunities into software engineering,...