Collections Specialist

7 months ago

Solihull, United Kingdom Infor Full time

In this role, the Collections Specialist will liaise with internal departments to enable the account to be settled within the company parameters. Employee’s need to have a flair for problem solving and be able to identify problem areas quickly. They will need to build a positive and productive long-term relationship with the Billing team as well as the relevant business contacts. Their focus is to maximize cash collections for the Company.

**Duties and responsibilities**:

- Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within the agreed SLA.
- Maintaining designated daily workload.
- Building relationships with the business to assist with the query resolution.
- Organising calls with the relevant business contacts to aid speedier query resolution.
- Flexible approach to workload to ensure that all areas are covered if another team member is out of the office.
- Ensure timely and accurate reporting to the business as required.
- Processing write off and refund requests.
- Supporting other resolver regions as required.
- Adhoc project work.
- Assisting with audit work where required.
- Be responsible for Liquidation / Administration cases and maintain a database.

**Knowledge and Skills, You Bring to the Organization**
- Detail focused ensuring they follow up all unresolved matters and record data accurately
- Legal and Insolvency experience desirable
- Target driven
- Firm but patient approach, strong objection handling skills
- Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
- Strong oral and written communication skills
- Interpersonal skills
- Decision making
- Credit Control experience would be desirable but not essential

**About Infor**

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

**Our Values**

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

At Infor we value your privacy that’s why we created a policy that you can read here.

  • Collections Specialist

    7 months ago

    Solihull, United Kingdom Infor Full time

    General information- Country - United Kingdom - City - Solihull - Department - Finance - Job ID - 36214 - Description & RequirementsIn this role, the Collections Specialist will liaise with internal departments to enable the account to be settled within the company parameters. Employee’s need to have a flair for problem solving and be able to identify...

  • Credit Control

    5 days ago

    Solihull, United Kingdom SF Group Full time

    SF are working with one of Europe's largest and most forward thinking organisations who are taking on the challenges around sustainable energy and growth. They have brand new solutions and products that they have already rolled out here in the UK and have set up a new Head Office in Solihull. Working in an award winning Credit department, your role will...

  • Credit Control

    1 week ago

    Solihull, United Kingdom SF Recruitment Full time

    SF are working with one of Europe's largest and most forward thinking organisations who are taking on the challenges around sustainable energy and growth. They have brand new solutions and products that they have already rolled out here in the UK and haveset up a new Head Office in Solihull. Working in an award winning Credit department, your role will...

  • Collections Specialist

    7 months ago

    Solihull, United Kingdom Infor Full time

    General information- Country - United Kingdom - City - Solihull - Department - Finance - Job ID - 36228 - Description & RequirementsThe German speaking Collections Specialist must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are...

  • Credit Control

    1 week ago

    Solihull, United Kingdom SF Recruitment Full time

    SF are working with one of Europe's largest and most forward thinking organisations who are taking on the challenges around sustainable energy and growth. They have brand new solutions and products that they have already rolled out here in the UK and haveset up a new Head Office in Solihull. Working in an award winning Credit department, your role will...

  • Collections Specialist Colleague

    7 months ago

    Solihull, United Kingdom BNP Paribas Full time

    **Job Title**: Customer Support Specialist Colleague **Location**: Solihull - Hybrid working **Hours**: Permanent **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. **The Role**: As the Customer Support Specialist...

  • Specialist Collections Agent

    4 days ago

    Solihull, United Kingdom Secure Trust Bank Full time

    **Specialist Collections Agent (hybrid working)** Are you a superstar? Looking for a new challenge and wondering what your next career move might be? A role that will give you career opportunities, flexibility to work from home, comprehensive training, great company benefits and perks, fantastic people to work with and a feel-good atmosphere? Do you enjoy...

  • Collections Advisor

    5 days ago

    Solihull, United Kingdom The Curve Group Full time

    **Collections Advisor** Solihull - Hybrid working - 1 week in the office, 1 week at home. Being in the office is a great opportunity to build relationships with the team, and develop your skills, by learning from other Colleagues too! Permanent, Full Time - _______________________? **A bit about us:?** At BNP Paribas Personal Finance, we're part of a...

  • Collection Specialist

    4 days ago

    Metropolitan Borough of Solihull, United Kingdom Secure Trust Bank PLC. Full time

    Secure Trust Bank PLC.We're committed to building a talented team of Specialist Collections Executives who can help us drive business success in the Motor Department. As a key member of our team, you'll be responsible for delivering outstanding customer service, resolving complex queries, and contributing to business growth.**The Role:**We're looking for an...

  • Collections Advisor

    2 weeks ago

    Solihull, United Kingdom BNP Paribas Full time

    Customer Support Colleague Fully Remote, or Hybrid Working in our Solihull office Permanent, Full Time Working as a Customer Service Advisor within our Support/Collections team - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work...

  • Automotive Waste Collection Specialist

    5 days ago

    Metropolitan Borough of Solihull, United Kingdom Pertemps Full time

    Pertemps is seeking a diligent and versatile individual to join their team as an Automotive Waste Collection Specialist. This multifaceted role involves operating a company van to collect and transport waste from designated areas within the automotive plant, while also contributing to various facility maintenance tasks.Key Responsibilities:Waste Collection:...

  • Accounting and Collections Specialist

    2 months ago

    Metropolitan Borough of Solihull, United Kingdom TÜV Rheinland Europe Full time

    Job Title: Accounting and Collections Specialist">About the Role:We are seeking an experienced Accounting and Collections Specialist to join our finance team at TÜV Rheinland Europe. The successful candidate will be responsible for managing the credit and collections processes, minimizing credit risk, and ensuring timely payments to support the company's...

  • Collections Advisor

    2 weeks ago

    Solihull, United Kingdom The Curve Group Full time

    Customer Support Colleague Remote Permanent, Full Time - _______________________? **A bit about us**: At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We're here to provide simple and straightforward consumer finance solutions and we...

  • Collections Advisor

    1 week ago

    Solihull, United Kingdom The Curve Group Full time

    Customer Support Colleague Hybrid Working - 2 week rota - 1 week in the office, 1 week remote Permanent, Full Time - _______________________? **A bit about us**: At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We're here to provide...

  • Credit and Collections Specialist

    3 weeks ago

    Metropolitan Borough of Solihull, United Kingdom TÜV Rheinland Europe Full time

    The successful candidate will be responsible for managing the credit and collections processes, minimizing credit risk, and ensuring timely payments to support the company's cash flow. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work well under pressure.This role requires strong analytical and...

  • Collections Manager

    4 weeks ago

    Metropolitan Borough of Solihull, United Kingdom Secure Trust Bank PLC. Full time

    Job DescriptionWe are looking for a Collections Executive to play a vital role in helping us achieve our goal of becoming the most trusted specialist lender.About Secure Trust Bank PLC.We pride ourselves on being an award-winning UK retail bank, serving over a million customers through our savings accounts and lending services. This position offers a unique...

  • Credit Control Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom SF Recruitment (Birmingham) Careers Full time

    Are you a motivated and detail-oriented professional looking to take your career to the next level? We have an exciting opportunity for a Credit Control Specialist to join our European Financial Shared Services team in Birmingham.We are seeking a highly skilled individual with experience in credit control and cash collection. As a Credit Control Specialist,...

  • Monitoring and Evaluation Specialist

    7 months ago

    Solihull, United Kingdom Osman Consulting Full time

    **Job Description: M&E Specialist** **Position**: Full Time Monitoring and Evaluation Specialist (40hrs per week) - Salary (27,00.00) Per Annum **About Osman Consulting** Driven by humanitarian principles and ethics, Osman Consulting Ltd is an independent enterprise founded in the UK in 2008, providing technical expertise and consultancy to humanitarian...

  • Financial Collection Specialist

    2 weeks ago

    Metropolitan Borough of Solihull, United Kingdom SF Recruitment Full time

    Job Description: Credit ControllerWe are seeking a highly skilled Credit Controller to join our European Financial Shared Services team. In this role, you will be responsible for managing cash collection from customers, working to tight deadlines in a busy and dynamic environment.Your responsibilities will include:Collaborating with internal stakeholders to...

  • Senior Credit and Collections Coordinator

    2 weeks ago

    Metropolitan Borough of Solihull, United Kingdom SF Recruitment Full time

    About the Role:We are seeking a highly motivated Credit and Debt Recovery Specialist to join our team at SF Recruitment. As a key member of our European Financial Shared Services team, you will be responsible for managing customer relationships and resolving any issues that may arise.This is a challenging role that requires strong analytical and...