Customer Operations Advisor
3 days ago
The Recruitment Group is hiring
We require a committed and experienced **Customer Operations Advisor** to work for our well established client based in Abingdon, Oxfordshire
**About the role**:
As **Customer Operations Advisor,** your duties will be:
- Providing reactive and proactive customer communications through written and verbal case management.
- Supporting the booking of installations, ensuring all parties are aligned so we deliver a first-class service experience either through our own engineers or that of 3rd party contractors.
- To assist in escalation and complaint management, with support from the Customer Operations management team.
- Building relationships, supporting and liaising with all internal departments as required, enabling everyone involved to deliver a premium customer experience in all instances.
- Developing own knowledge of company products and processes, providing feedback to the management team to help make improvements, when required.
**About you**:
- Committed to the delivery of premium customer service within a varied and dynamic environment.
- Knowledge of Microsoft Office 365, in particular; Outlook, Excel, Word.
- Exceptional verbal and written communication skills.
- Ability in complaints handling with the ability to remain positive and turn negative situations around.
- Excellent time-management skills, with the ability to work under pressure, assimilating information quickly and acting decisively in an environment of changing priorities.
The details:
This is a temporary to permanent role.
Customer service team operates Monday to Friday 8am to 8pm and weekends 10am to 5pm. Hours are very flexible.
Great opportunity for students looking for part-time work around study.
We wish you the best of luck in your job search
If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.
**Job Types**: Full-time, Part-time, Temp to perm
**Salary**: £11.00 per hour
Ability to commute/relocate:
- Abingdon, OX14 1UQ: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
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