Motor Claims Handler

8 months ago

Horsham, United Kingdom Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end.

**Responsibilities**:

- Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
- Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases not abandoned to them.
- Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
- Comply with all Gallagher Bassett and office procedures.
- Actively participate in Gallagher Bassett training programme.

Qualifications:

- Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight.
- Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
- Determining liability/compensability on adjuster level claims.
- Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims.
- Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting.
- Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision.
- Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision.
- Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point.
- Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations.
- Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise.
- Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems.

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you

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