Visitor Assistant

6 months ago

Tilbury, United Kingdom English Heritage Full time

Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for two Visitor Assistants to join us at Tilbury Fort working either 14 or 21 hours per week. There are two roles available, one working a minimum of 14 hours, the other working a minimum of 21 hours.

No history background? No problem. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

We are the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.

Tilbury Fort on the Thames estuary has protected London's seaward approach from the 16th century through to the Second World War. Henry VIII built the first fort here, and Queen Elizabeth I famously rallied her army nearby to face the threat of the Armada. The present fort is much the best example of its type in England, with its circuit of moats and bastioned outworks.

You'll be optimising every opportunity to generate income, achieving all site performance targets, including retail, through target setting, training and coaching your team in active selling. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

Please note; due to the responsibilities and requirements of this role, successful applicants will be required to undergo a basic DBS check and the employment offer will be contingent on this.

By joining us as a Tilbury Fort Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will help to personalise their visit through your recommendations. This could include raising awareness of the benefits of membership options or recommending things to see and do on site. You will ensure your site is accessible, safe and well presented at all times. It is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days No two days are the same.

Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.

You will enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

**Benefits include**:

- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music or history events
- Free access to all English Heritage sites for you, another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/Shared Parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%

Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues

Interviews will be held on Tuesday 14th May at Tilbury Fort

  • Hospitality Assistant

    2 days ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week.This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent.The centre is open 365 days of the year, and the role will include weekends and bank holidays.This is a fantastic opportunity for an...

  • Hospitality Assistant

    2 weeks ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    Job Description General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This...

  • Hospitality Assistant

    3 weeks ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity for an...

  • Hospitality Assistant

    3 weeks ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity for an...

  • Hospitality Assistant

    3 weeks ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity for an...

  • Hospitality Assistant

    3 weeks ago

    Tilbury, United Kingdom Focus Resourcing Limited Full time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity for an...

  • Support Assistant

    3 weeks ago

    Tilbury Juxta Clare, Essex, United Kingdom Focus Resourcing Full time

    Job Description:We are seeking a highly motivated and organized Support Assistant to join our team at a well-established Christian Charity. As a Support Assistant, you will provide vital support to our visitors, including assisting with phone top-ups, data SIMs, and helping with internet connections. You will also ensure the centre is tidy and welcoming,...

  • Hospitality Assistant

    3 weeks ago

    Tilbury, UK, Essex, United Kingdom Focus Resourcing Limited Part time

    General Assistant required to support an established Christian Charity, working part time, 16 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity for an...

  • Part-time Assistant

    5 days ago

    Tilbury Juxta Clare, Essex, United Kingdom Focus Resourcing Full time

    We are seeking a dedicated and organised Part-time Assistant to join our team at Focus Resourcing. As a key member of our support staff, you will be responsible for providing excellent customer service to visitors from around the world.About the PositionThis part-time role involves working 14 hours a week, with the possibility of becoming permanent. You will...

  • General Assistant

    2 months ago

    Tilbury Juxta Clare, United Kingdom CV-Library Full time

    General Assistant required to support an established Christian Charity, working part time, 14 hours a week. This position is paying £11.44 per hour, and will begin as a temporary assignment, with the view to become permanent. The centre is open 365 days of the year, and the role will include weekends and bank holidays. This is a fantastic opportunity...

  • Customer Service Coordinator

    2 weeks ago

    Tilbury, Thurrock, United Kingdom Focus Resourcing Limited Full time

    About the RoleAre you a highly motivated and customer-focused individual looking for a new challenge? We are seeking an experienced Hospitality Assistant to join our team on a part-time basis. This exciting opportunity offers a competitive hourly rate of £11.44, with potential for permanency.About the Position:Provide exceptional customer service to...

  • General Manager's Assistant

    5 months ago

    Tilbury, United Kingdom Amazon UK Services Ltd. Full time

    We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possiblefurther and further. We are seeking a motivated and impeccably organised General ManagersAssistant to join our UK Fulfilment Centres, to assist and work closely with the site’s GeneralManager.About Amazon’s busy Fulfilment Centres: the Operations teams that...

  • Administrative Assistant with Responsibility for

    5 months ago

    Tilbury, United Kingdom Olive Academy Full time

    support the office manager and receptionist with general office administrative duties - receive telephone calls and redirect as necessary - maintain visitors' safeguarding administration - deal with daily administrative routines including communicating with parents/carers, teaching and support staff and third party providers - manage all aspects of the...

  • Security Officer

    6 months ago

    Tilbury, United Kingdom Total Security Services Full time

    **TSS have an exciting new career opportunity, for security officers, to work alongside some of our major clients Amazon Tilbury.** **With growth opportunities and a speedy onboarding process, TSS is a perfect fit for starting or progressing your security career!** **Payrate: £12.00** **Example of Hours**: - 0600-1800/1800-0600 (some night work...

  • Stores and Logistic Operator

    5 months ago

    Tilbury, United Kingdom Hughes and Associates Property Services Ltd Full time

    **Job description** Job Purpose The Store person is responsible for ensuring that goods received into or sent out from the Company are in good condition and correspond with the correct paperwork to ensure accurate stocks/records are held and customer deliveries are dispatched on a right first time basis. The store person will also be responsible for the...

  • Customer Service Representative

    5 days ago

    Tilbury Juxta Clare, Essex, United Kingdom Focus Resourcing Full time

    At Focus Resourcing, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to visitors from around the world.Salary InformationThe successful candidate will receive a competitive hourly rate of £11.44 per...