Case Advisor
4 weeks ago
Permanent position
- Hybrid working
**About Our Client**:
The client we are currently working with are a smart solutions energy firm who provide financial services for savings on gas, heating & electricity to their customers. The company are undergoing a period of extensive improvement in customer services and are looking for case advisors to join at this peak period.
Key responsibilities include:
- Handling and dealing with company clients
- Handling legislative cases
- Recording and ordering data
- Answering queries
- Delivering information about the clients services
- Dealing with outbound/inbound calls
- Receiving customer feedback
- Managing and handling incoming calls
- Assessing customer needs and requirements
- Verifying claims
- Reporting to team manager
**The Successful Applicant**:
- An excellent communicator, both written and spoken
- Organised
- Experienced with 1 year in customer service
- Experienced within a legal background
- Impartial and confidential
- Proficient in handling multiple cases
- Eager to learn and grow with the business
- Able to adhere to a variety of corporate regulations and internal guidelines
- Able to cooperatively or independently work
- Able to work within a rota schedule
- Able to problem solve
**What's on Offer**:
- 37.5 hour working week
- Commission based
- Rota working week: 9am-5pm/11am-7pm
- Full onboarding & training
- Potential bonus in earnings
- Communal working environment
- Internal progression
- 22 day holidays + bank holidays
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