Claims Advisor

3 weeks ago


Bolton, United Kingdom Keoghs Full time

To actively monitor credit hire and repair claims and ensure they are efficiently dealt with. To also undertake a variety of tasks to support the members of the team working on credit hire files.

**Key Accountabilities**
- Contacting organisations by telephone to ensure matters are progressing correctly
- Questioning repair and hire periods as appropriate with a view to reducing overall hire days
- Dealing with queries from other parties
- Managing a diary to effectively deal with all matters in a timely fashion
- Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences; and appointments with experts.
- Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
- Chase clients to ensure payments are received and dispatched within required deadlines
- Diarising and updating CRU
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Education - at least 3 GCSEs or equivalent are essential
- Ability to use own initiative
- Ability to prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills and manner is essential
- Ability to follow work processes and procedures
- Ability to remain calm under pressure
- Competent IT skills including Microsoft Office
Technical knowledge to be developed:

- Understanding of Credit Hire
Personal Development:

- This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated
- This role offers an opportunity to develop a range of skills under supervision
- Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
- Further career progression will depend on the Claims Advisor’s aptitude and desire to move on to the next level within the team and/or company as a whole
Competencies:

- Effective Communication
- Prioritising and Organising
- Client Skills
- Adaptability
- People Skills
- Commercial Awareness
- Drive to Succeed

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

**Contract Type**
- Permanent

**Area**
- Credit Hire and Recoveries

**Sub Area**
- Complex Credit Hire

**Office**
- Bolton - Parklands

**Closing Date**
- 06 Jun 2024


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