Claims Advisor

2 weeks ago

Bolton, United Kingdom Keoghs Full time

To actively monitor credit hire and repair claims and ensure they are efficiently dealt with.

**Key Accountabilities**
- Contacting organisations by telephone to ensure matters are progressing correctly
- Questioning repair and hire periods as appropriate with a view to reducing overall hire days
- Dealing with queries from other parties
- Managing a diary to effectively deal with all matters in a timely fashion
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.

**Experience, Skills and Qualifications**
- Education - at least 3 GCSEs or equivalent are essential
- Ability to use own initiative
- Ability to prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills and manner is essential
- Ability to follow work processes and procedures
- Ability to remain calm under pressure
- Competent IT skills including Microsoft Office
Technical knowledge to be developed:

- Understanding of Pre Proceedings Credit Hire
Personal Development:

- This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated
- This role offers an opportunity to develop a range of skills under supervision
- Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
- Further career progression will depend on the Claims Advisor’s aptitude and desire to move on to the next level within the team and/or company as a whole
Competencies:

- Effective Communication
- Prioritising and Organising
- Client Skills
- Adaptability
- People Skills
- Commercial Awareness
- Drive to Succeed

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

**Contract Type**
- Permanent

**Area**
- Credit Hire and Recoveries

**Sub Area**
- Pre Litigated Credit Hire

**Office**
- Bolton - Parklands

**Closing Date**
- 15 May 2024

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