E-commerce Warehouse Supervisor

2 weeks ago


Bradford, United Kingdom GlocomTech Ltd Full time

**Company description**

Glocom is a multi-branded online retailer having a presence in various UK, EU, and North American markets. We have additional offices in USA and India.

We deal with products like clothing, shoes, jewellery, toys and gifting products. We are in business for many years with robust operations and expansion plans.

**THE ROLE**:Working for a business, like ours, in eCommerce involves a varied workload, some of your duties will be:

- Effective management of performance, conduct, absence, engagement and training and development of team members, holding people accountable to agreed departmental and company standards.
- Monitor KPI’s, identify and communicate associated actions and highlight areas for improvement.
- Ensuring the team meet deadlines under pressurised working conditions, with accuracy and attention to detail.
- Ensuring customer messages from Etsy, Amazon, and our eCommerce channels are responded to in a timely manner.
- Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
- Managing stock levels.
- Quality Control / Product testing to identify products with potential issues.
- Liaising with the warehouse team to ensure all orders are shipped out on time.
- Managing staff on a day to day basis, including the rota and holiday requests to make sure that the day runs as efficiently as possible.

**SKILLS & EXPERIENCE: The following skills and experience are required for this role**:

- Excellent spoken and written English
- Worked in a multi channel eCommerce environment.
- A keen eye for detail, quality control
- Good management skills, with excellent attention to details and well organized.

Knowledge of HR and the ability to apply

**The following skills are desirable and could help you impress us, but are not essential**:

- Experience with Amazon, Etsy and other online marketplaces.
- Flexibility to increase workload in very busy times
- Knowledge about a product will be taught during training.

Work Remotely
- No

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: WH-1


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