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Business Administrator

4 months ago

Cardiff, United Kingdom Sonovate Full time

**Job Title: Business Administrator**

**Salary: £22,500**

**Location: Cardiff/ Hybrid working**

**What is Sonovate**

We are a lending and technology company with a clear vision: to be The Funding Platform for the Future of Work. Our embedded payment solution empowers the new world of work. By offering flexible payments, it lets recruiters, consultants, and labour marketplaces place contractors and freelancers to unlock their cashflow to capitalise on the opportunities that flexible working provides. This means our customers can draw funds as and when they need them to pay their workers while waiting for end clients to pay them on their own terms.

Find out more about the story of Sonovate, checkout our values and here are some benefits if you were to join us

**The Opportunity**

You will be a key contributor to the weekly payment processing cycle, sitting within the business operations function of the business, here we like to call this the engine room You’ll be working closely with our customers, ensuring any information we capture and input is correct and compliant, our sole purpose being that our customers are paid accurately and on time, every time. In addition to our customer process support, you will be liaising with our Quality, Payroll and the wider business teams to review how we can continuously review and enhance the customer journey.

**Key Responsibilities**
- Take ownership and accurately manage a high-volume allocation of customer support tasks
- Review customer input against our internal risk check-list
- Confirm all information is accurate and compliant
- Generation of invoices to ensure our customers are paid on time
- Work closely with our internal teams such as risk, customer experience and credit control
- Deliver on strict deadlines against defined internal targets that drive the best possible outcomes for our customers
- Skilful use of initiative to escalate anomalies whereby an error could impact the customer and their payments

**Experience**
- Managing or handling your own workload or case files
- Always willing to learn and develop
- Meeting deadlines & hitting them
- Suitable for graduates, a business-related degree or similar is desirable, but not essential

**What will you get in return?**
- 28 days holiday + bank holidays
- Private medical insurance with Bupa
- Employee Assistance Programme
- Techscheme with Apple and Currys PC World
- Cyclescheme
- Working with latest technologies and leading SaaS providers
- Eye care vouchers with Specsavers
- 50% discounted gym membership
- 50% off mobile apps (Calm, Duolingo, Audible, Les Mills)
- 2 days charity leave per year
- You’ll work for a company that is passionate about personal development and a strong community focused culture

**Sound interesting?**

If your answer is ‘yes’ and you want to learn more, check out our Behaviours deck here.

We know that diverse teams are strong teams. We promote a diverse, inclusive and empowering culture and are committed to recruiting, retaining and developing all our employees. A copy of our Equal Opportunities is available upon request.