Accommodation Officer
1 month ago
Overview:
Harrow Council is looking for an Accommodation Officer to directly manage a range of properties acquired for temporary accommodation including PSLs for homeless households. Tasks include void management, lettings, tenancy management, repairs, landlord liaison and related areas. The postholder is also to inspect the properties once occupied, to ensure the accommodation continues to meet the appropriate standard and is suitable for use by families having regard to current legislation and local standards.
About you:
- Experience working in a front facing team interviewing and assessing clients’ housing needs.
- Experience of dealing with complex casework face to face and in writing.
- Experience of delivering a customer focused service, dealing with customer queries by telephone and/ or face to face, achieving satisfactory outcomes.
- Ability to manage properties including dealing with anti-social behaviour and other tenancy/licence breaches.
- Experience of dealing with people in stressful situations.
- Ability to work within a team setting using own initiative with commitment, flexibility and positive approach to achieving results and overcoming obstacles.
- Ability to maintain accurate and concise records with attention to detail.
- Effective numeracy skills to include the ability to assess rent affordability.
- Ability to explain complex and contentious housing and welfare issues to clients and their representatives.
- Full UK Driving License.
Related Documents:
For more information, please refer to the Role Profile/Selection Criteria
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