Outreach Worker

Overview:
The London Borough of Harrow is looking for an Outreach Worker to work within Harrow councils’ operational and strategic response to rough sleeping in conjunction with crucial homelessness partners from the statutory and voluntary sectors.

To provide a single point of contact for rough sleepers who have been identified as having low to medium needs and will need a multi-agency approach to assist them with suitable move-on accommodation whilst maintaining that the rough sleeper has all the necessary support for sustaining any emergency or temporary accommodation that they have been allocated.

To work effectively with the Rough Sleeper Co-ordinator and Single Homeless Officer to create bespoke action plans to ensure that the low to medium-needs rough sleepers have access to and fully engage with support services to enable them to focus on sustaining tenancies and ending repeat rough sleeping.

About you:

- Educated to degree level or equivalent or has the equivalent relevant work experience.
- Some knowledge of homelessness legislation (parts VI and VII of the Housing Act 1996, as amended by the Homelessness Act 2002 and the Homelessness Code of Guidance.
- Knowledge of welfare benefits related to housing.
- Experience of dealing with people face to face in stressful situations.
- Able to communicate calmly, clearly and effectively in English and have excellent interpersonal skills for dealing with homeless people under stress.
- Able to work within a team setting whilst being self-motivating and able to plan and organise own work to tight deadlines with the minimum of supervision.
- Able to manage and monitor own caseload and ensure that financial and other procedures are followed.
- Able to write clear, legally accurate and concise letters in plain literate English.
- Must be flexible regarding working hours in order to ensure good customer service which, occasionally, is outside 9:00 am to 5:00 pm.
- Must be able to carry out visits to verify reported Rough Sleeping. Essential or Casual Car User allowance may be awarded; in line with corporate policies.

Related Documents:
For more information, please refer to the Role Profile/Selection Criteria