Maternity Services Experience Engagement Lead

2 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for aMaternity Services Experience Engagement Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and their families at East and North Hertfordshire NHS Trust.

The post holder will also strive to ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience for them and their families.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and families at East and North Hertfordshire NHS Trust.

Ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience of service users and their families.

The post holder will work and liaise with the Maternity Voices partnership (MVP) and Local Maternity and Neonatal System (LMNS) to coproduce services which reflect the feedback from patients and enhance personalisation of the service and shared decision making.

Co-ordinate and monitor progress against the overarching improvement plan for patients experience within the maternity services.

Evaluate experience by use of the feedback tools, working alongside and liaising with the Patient Advice Liaison Service (PALS) department to enable the triangulation of feedback and reporting systems.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

  • Maternity Services Experience Engagement Lead

    2 months ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a _Maternity Services Experience Engagement Lead _who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and their families at East and North...

  • Maternity Services Experience Engagement Lead

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a _Maternity Services Experience Engagement Lead _who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and their families at East and North...

  • Quality Improvement and Womens Experience Lead for

    1 week ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Quality Improvement and Womens Experience Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This role will support the strategic and operational delivery of a challenging quality improvement agenda across Maternity Services. You will be responsible for key quality...

  • Quality Improvement and Womens Experience Lead for

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Quality Improvement and Womens Experience Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.This role will support the strategic and operational delivery of a challenging quality improvement agenda across Maternity Services. You will be responsible for key quality...

  • Fcas Engagement Lead

    2 weeks ago

    Stevenage, United Kingdom MBDA Full time

    **_Stevenage_** **MBDA is a leading defence organisation.** **We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.** **Salary**: Circa **£35,000 - £45,000** depending on experience **What we can offer you**: - Company bonus of...

  • Research Scientific Engagement Lead

    3 weeks ago

    Stevenage, Hertfordshire, United Kingdom GlaxoSmithKline Full time

    Site Name: USA - Pennsylvania - Upper Providence, UK - Hertfordshire - StevenagePosted Date: Mar OverviewAre you interested in making a Research-wide impact? In the role of Research Scientific Engagement Lead, you will connect the ambition of our organization to our people.We are recruiting an internal engagement lead to support the connection of our...

  • Research Scientific Engagement Lead

    1 month ago

    Stevenage, Hertfordshire, United Kingdom GlaxoSmithKline Full time

    Site Name: USA - Pennsylvania - Upper Providence, UK - Hertfordshire - StevenagePosted Date: Mar OverviewAre you interested in making a Research-wide impact? In the role of Research Scientific Engagement Lead, you will connect the ambition of our organization to our people.We are recruiting an internal engagement lead to support the connection of our...

  • Research Scientific Engagement Lead

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom GSK Full time

    Site Name: USA - Pennsylvania - Upper Providence, UK - Hertfordshire - StevenagePosted Date: Mar 6 2023Overview Are you interested in making a Researchwide impact? In the role of Research Scientific Engagement Lead, you will connect the ambition of our organization to our people. _We are recruiting an internal engagement lead to support the connection of our...

  • Client Engagement Lead

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Elstan HR Full time

    Our client is an up and coming 100% organic, award-winning, premium British tea brand looking to return Britain's Glory days of teas to the UK and across the world. We specialise in all sectors of the tea-market, providing a true tea partnership with our clients whether B2B or direct to consumers. We have nurtured a strong client base of blue-chip companies...

  • Customer Service Advisor

    3 weeks ago

    Stevenage, United Kingdom M Group Services Full time

    **Delivering what we **promise** Morrison Water Services are looking to recruit Customer Service Advisors. As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all...

  • Customer Service Team Lead

    1 week ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing,...

  • Customer Service Team Lead

    1 week ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying...

  • Maternity Ward Clerk

    4 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for Maternity Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will be the first point of contact for our maternity reception and Gloucester ward. You will provide clerical support for the Maternity unit including medical staff and midwives. We...

  • Customer Service Team Lead

    1 week ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing,...

  • Maternity Support Worker

    1 month ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Maternity Support Worker - Maternity who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide direct delivery of clinical care to all patients and babies accessing maternity services. Based within specialist and integrated teams such as theatres, foetal...

  • Customer Service Team Lead

    7 days ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply...

  • Customer Service Team Lead

    7 days ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply...

  • Customer Service Team Lead

    1 week ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing,...

  • Customer Service Team Lead

    2 weeks ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing,...

  • Customer Service Team Lead

    7 days ago

    Stevenage, United Kingdom GRIDSERVE Full time

    GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing,...