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Housing Assistant

4 months ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

Job Advert

**Housing Assistant**

**Location**:The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work.

**Salary and grade**: £26,369 per year, Grade 3

**Duration of role**: Fixed term until August 2025

**Hours per week** 37 hours per week

**Closing date**: 20 May 2024

**Interviews**: to take place 23 May 2024

The aim of the Housing Needs Team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

The Housing Assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by:

- answering basic telephone enquiries and dealing with routine correspondence
- ensuring that customer care, Best Value and best practice are given priority
- processing invoices and dealing with enquiries relating to payments and bills
- ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed.
- assisting in the preparation and presentation of statistics, reports and other documentation as required
- ordering stationery and equipment as required
- making bookings for meetings or other events and taking minutes of meetings
- developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate
- assisting with project work as required
- attending and participating in meetings and training events as required
- playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed
- undertaking any other duties relating to the work of the team as required

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.

**About you**

**Your essential skills, knowledge and experience**
- experience of dealing with vulnerable, and in some cases distressed people
- experience of face-to-face contact with customers
- knowledge of advice and support services likely to be relevant to the team’s customers
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team
- full driving license and use of a car insured for business use

**Your essential qualifications**
- 5 GCSE’s at grades A - C, or equivalent level of qualification

**If you have the following experience or qualifications - it’s a bonus**
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- knowledge of data protection legislation
- familiarity with the Districts
- experience of working in local government
- experience of working in social housing

**About us**

Our vision and values are important to the councils and we expect you to support them and embed them in the way we work.

**Our vision**

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services.

**Our values**
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

**The benefits we offer**
- A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
- Flexible working and annualised hours - a flexible approach to work that our employees love
- Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cycle scheme (cheaper than directly through a store) so that you can cycle to work
- Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
- We give you two days per year to volunteer within the local community.
- A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.

REF-213 813