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Customer Service Representative
3 weeks ago
**Job Title - Customer Service Representative**
**Location - Swansea**
**Hours - 40**
**Competitive salary, bonus & benefits, full training will be given**
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
**It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics by establishing relationships and offering life-changing vision solutions.**
Our Patient Advisors are the Senior Sales Advisors in our clinics. They are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:
- Using your customer service and influencing skills to advise potential patients on the most suitable eye care solution
- Building relationships with patients and ensuring regular communication before and after treatment
- Maximising conversion opportunities
- Maintaining an up-to-date knowledge on all products
- Accurately maintaining customer records
- Creating sales opportunities and delivering on challenging, but attainable, targets
- Have heaps of passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Like to look presentable and well maintained
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we’d love to hear from you.
