Customer Service Advisor Contact Centre

2 weeks ago

Enfield, United Kingdom AES Smart Metering LTD Full time

At AES Smart we’re here to empower people to transition to cleaner energy and are on a mission to help people decarbonize their lives.

AES Smart are a meter equipment manager (MEM) working on behalf of some of the biggest energy suppliers in the UK.

As a MEM, it is our responsibility to manage client meter points (both gas and electric metering systems) and the industry data alongside this, with one of our main activities being the installation of smart meters in domestic premises for our clients.

However, as a result of our business growing, we have moved into other renewable energy areas such as electric vehicle (EV) charging points, solar panels and heat pumps

Due to this expansion, we are looking for highly motivated new team members to join us and are currently recruiting for a full-time Field Resource Administrator.

Are you looking to start a career in customer services?

Do you have a background in customer support or hospitality and are looking to develop those skills in a supportive, helpful and friendly environment?

If so, then we have a great new opportunity for you

As a Field Resource Admin, the purpose of the role is to manage customer and client queries, as well as overseeing the workflow for our Field Services department.

We are actively looking for more people to help us make our vision a reality

**Key Responsibilities**
- Managing and allocating the Field Service workflow
- Dealing with customer feedback and resolutions
- Assisting the Team Leaders in scheduling and resource allocation
- Updating customer account and appointment information
- Continuous monitoring of Field Service engineer’s appointment attendance and time management
- Providing basic level technical and product knowledge to customers around the smart technology used

**Required knowledge**
- Good general IT knowledge

**Required skills**
- Customer service
- IT literate
- Good organization and time management
- Multi-tasker and adaptable
- Ability to handle pressure both internal and external in achieving SLA’s
- Team player

**Desirable Experience**
- Customer Service/Support experience from an office or call centre environment
- Geographical/postcode knowledge of the UK

**Other desirables**
- Driven
- Enthusiastic
- Passionate about customer service, problem solving, collaboration, communication and personal impact
- Flexible and adaptable working approach: willing to do more than asked or expected
- Pro-active: act on things before it happens without guidance or instruction
- Good use of initiative: ability to find solutions without guidance or instruction

**Job Type**: Permanent

**Salary**: £22,713.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Enfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: RK/LG
Expected start date: 27/11/2023

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