Inbound Sales Advisor- Uk Warranty- Ft-office Based

2 weeks ago

ChesterleStreet, United Kingdom Pacifica Full time

Sales & Customer Account Specialist
- UK Warranty (Pacifica Group)

Over view

Customer & Clients
- Provide world class customer experience related to the registration of a warranty & the sale of extended warranty, ensuring the customer is provided with all the information and benefits, and effective objection handling and supported end to end throughout the sales journey.
- Undergo any training and development as required and complete any online training courses when assigned through Pacifica’s Learning Hub.
- Be available to cover any shift requested by management within an 8am-8pm period 5 days a week - reasonable notice will be given of any shift change.
- Ability to handle multiple streams of communication with team & manager and incoming calls simultaneously.
- Sales successfully achieved in line with requirements set out per client following training briefs rules and processes and compliance.
- Maintain internal relationships with Engineers, Engineering Support when booking in Repairs for Repair & Care/Covers.
- Comply with Data Protection Act rules.
- Take ownership of your customers account end to end until papers received and customer is happy, be a point of contact direct until this has been achieved.

Key Responsibilities
- Proactive and consistent in the generation of successful and compliant sales.
- Taking calls, building rapport and selling extended warranties.
- Achieve and over achieve weekly/Monthly set targets.
- Creating a world class customer experience, going the extra mile to ensure our customer is happy and fully understands the product.
- Growing the business, remaining profitable.
- Directing customers in to the correct area of the business, if we cannot help and do this professionally and accurately every time.
- Participate with Head of Consumer Sales & Team Management to review performance and targets and agree plan of action.
- Participate in Monthly/Quarterly 1-2-1 with line manager, feedback sessions and coaching.

Experience and Skills
- Excellent communication skills
- Flexible working approach - Must be able to work in office if asked too.
- Drive / Self-motivation
- Capable of working in a fast-paced environment
- Capable of multi-tasking
- Proven sales track record
- Customer service and sales experience
- Understanding numeric data
- Being proactive and flexible
- Information technology ability
- Courteous and professional

General Conditions
- Home working ability - must have internet connections and a private space to work from home.
- Ability to work from Head Office if required this could be on a rotation basis or on request.
- Attend briefings 15 minutes before shift start to set up the day with team and managers.
- Satisfactory DBS
- Take ownership and accountability of all equipment, following all guidelines to avoid unnecessary system outages, such as closing down accurately on an evening to allow for system updates.

Key Performance Indicators

The below targets are a requirement
- Sales 8-10 per day min. (or pro rata), 1 sale per productive hour.
- Pause time

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