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Director of Client Services
3 weeks ago
Director of Client Services
**_Client Services, Agency experience, Client Relationships, Team Management, Project Management, eCommerce_**
Are you looking for the next step-up in your career? A role has become available for a client services expert to join a great web-agency as their Director of Client Services and be the go-to person for their delivery team. If you think this could be youthen keep reading
- Salary up to £55,000
- Hybrid working, Mondays and Fridays in the Leigh based offices
- Flexible working hours, regular company events, and the chance to travel
- Birthday day off
**INTERVIEWS BEING HELD NOW**
**_WHO ARE WE?_**
**_WHAT YOU WILL BE DOING?_**
Joining as our Director of Client Services you will be an integral member of out team as well as also the face of the business. We are looking for someone who will oversee, coordinate and participate in the development of the delivery team and handle allclient relationships. The two parts of you role will be client facing and employee facing, with the overall goal of maximising retention. Day to day responsibilities will consist of scheduling kick-off calls, guiding the delivery team through new processes,assigning strategists and builders to clients, strategy sessions with clients, managing contracts and offboarding. On the employee facing side of things you will execute monthly check-ins with the senior management team, developing action plans based on these,answering all tech, design, strategy and software questions from our builders and strategists, as well as also working with our CEO to help hire, onboard and train new hires.
**_WE NEED YOU TO HAVE _**
- **_Client Services, Agency experience, Client Relationships, Team Management, Project Management, eCommerce _**:
- Experience in a Team Management role at a creative, marketing or tech agency
- Experience with contracts, budgets, timelines and staffing
- Managing project manager resources
- Time Management
- Passion for eCommerce, Design and Technology
- Agency side experience
**KEY SKILLS...**
**_Client Services, Agency experience, Client Relationships, Team Management, Project Management, eCommerce _
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