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Gdass First Responder
4 months ago
**Gloucester**
**Salary - £23,100 per annum (pro rata)**
**Contract type - Fixed Term - June 2024**
**Working hours - Part Time - 10 hours per week**
**Closing Date - 29 February 2024**
**Interview Date - TBC**
**About the role**
In addition to support services, GDASS also operate a helpline and manage the Places of Safety properties.
You will be working as part of a first response team identifying the level of risk to callers, providing immediate advice or referring to the appropriate part of the service, liaising with other agencies and signposting.
You will be working within the Gloucestershire Domestic Abuse Support Service, who provide support to victims of abuse in Gloucestershire. The First Response Team (Helpdesk) are the first point of contact for customers and agencies referring into the service. The post holder will offer support, advice, advocacy and assistance to a diverse range of callers on a daily basis.
**Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.**
**About you**
You will need to have at least 5 GCSEs at Grade C or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.
You must have excellent knowledge of domestic abuse legislation.
You must have a good awareness of the diverse needs of customers.
You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people.
You must have experience of DASH completion. Ability to deal with a demanding workload and to prioritise effectively whilst maintaining attention to detail.
You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures.
**About us**
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
**Our purpose**
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that's providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
**The GSA Way**
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
**Benefits**
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
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- If you need any assistance, adjustments or adaptations throughout our selection processes please let us know._
