Supervisor - Flannels

Company Description
**FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.**

**With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.**

**Job Description**:
Frasers Group is currently looking for Supervisors to join our team to support the reduction of stock loss within the store. You will be based at one of our key stores and your role will involve providing a highly visible ‘front of house’ security presence in order to deter external theft and minimize the threat of violence. You will work closely with the store colleagues and report to the store manager.

**The Role**
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service at the entrance to the store.
- To protect customers and staff from physical and verbal abuse, by providing a reassuring and professional security presence at the entrance to the store.
- Communicate with other members of the store team on suspicious behaviour/individuals using in store radios
- To proactively deter and prevent anti-social behaviour, theft and criminal activity
- Liaise with the store management, Police and other external agencies
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace
- Record, report and escalate all incidents using the NBCS reporting system.
- Complete staff searches as per Group search policy
- Have an awareness of internal theft and report suspicious activity to Store Manager/Loss Prevention

**Qualifications**:
**The Requirements**
- Understands the need for confidentially and behaves with integrity at all times.
- Able to manage conflict and support the store manager when dealing with aggression
- Smart & presentable at all times
- Retail Security experience proffered but not essential
- Flexible Approach to work to suit the store needs
- Excellent communication skills are required both written and verbal.
- The ability to identify triggers to conflict along with excellent mediation skills

Additional Information
**The Rewards**
- Weekly/Monthly & Quarterly Commercial Bonuses
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands