2nd Line Support Engineer
1 day ago
**2nd Line Support Engineer**
**£30,000 - £35,000**
**Manchester, City Centre**
We are looking for an experienced and capable 2nd line engineer with proven history supporting and maintaining cloud environments - experience working for an MSP and implementing and administering Microsoft Azure, Microsoft 365 suite, and Citrix environments.Knowledge of Microsoft 365 compliance including data classification would be highly beneficial. You will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Hours are 9- 5.30pm
- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients
- Provide technical guidance and be a point of technical escalation when required to ensure high levels service are delivered and maintained.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design through to completion.
**Company and department responsibilities**
Full details of the role will be discussed with you at interview, so you can ask any questions you may have.
You would be joining a team of IT engineers providing remote and telephone support for SMB and Enterprise customers. As part of the role, you will be acting as the escalation point whilst also acting as a mentor to other L1/L2 members of the support teamthrough knowledge sharing.
- Assisting in 1st/2nd/3rd line technical support to our client's, answering support queries.
- Implementing IMACS (Install, Moves and Changes).
- Provide troubleshooting for server support in conjunction with our Service Desk team.
Diagnosing and resolving of complex issues in a Microsoft environment:
- Microsoft Azure
- Microsoft 365 including Microsoft Teams
- Microsoft Server 2019
- Active Directory
- Microsoft Endpoint Manager (Intune)
- SharePoint
Experience of working with and supporting a range of information technologies, the following preferred:
- Currently working for a MSP, providing IT support to multiple SMBs
- Microsoft technologies: 365, Azure, Windows, AD, Server OS
- Cyber security: firewalls, web filters, advanced protection and recovery
- Cloud technologies
- VMware / Hyper-V
- Back-up solutions: Veeam, Titan
Desirable qualifications:
- Microsoft Certified -Azure, or 365
- VMware VCP
- Citrix
- Veeam
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