2nd Line Technical Support Engineer

4 days ago


Manchester, United Kingdom Pearson Whiffin IT Full time

A great opportunity has arisen for an experienced 2nd Line Technical Support Engineer to join my client at a time where they will invest, grow and transform their business to provide a better service to customers old and new.

The 2nd Line Technical Support Engineer, working in a Service Desk environment, will report into the Technical Services Manager interfacing and providing exceptional service to all those who require support within the business.

**The 2nd Line Technical Support Engineer will**:

- Assist in the process of resolving incidents and Service Requests, in a fast-paced, ITIL compliant organisation
- Promote a DevOps Culture, including immediacy, teamwork, and the creation of business value in day-to-day work.

**Skills and Experience**:

- ITIL Foundation-level knowledge
- Technically strong with hands on capability
- Solid communication and diplomacy skills with a strong ability to persuade and influence
- Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
- Understanding of telephony, including mobile devices and soft telephony (VOIP)
- Basic understanding of Wi-Fi and networking
- Strong documentation skills with high level of attention to detail and accuracy
- Demonstrable understanding of acceptance testing and effective gatekeeping to defined standards for service management



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