Applications Support Associate

4 months ago

Edinburgh, United Kingdom Wood Mackenzie Full time

Company Description

Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.

Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.

We have over 2.500 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world’s transition to a more sustainable future.

**Wood Mackenzie brand video**

**Job Description**:
**Main Responsibilities**
- Provide first level support on requests and incidents coming in to the WM Technology teams.
- Maintain and drive a high quality of service to users of the Applications both internal and external.
- Provide training on internal systems to business users.
- Develop procedures and best practice to provide products, content, tools, models and analytics to internal/external clients.
- Provide process excellence and organizational skills to the business.

**Qualifications**:

- Your real passion is problem solving and customer service
- Capability to work independently and manage priorities
- Commitment to operational excellence
- Flexibility and ability to drive own development to adapt to changing business needs
- A mindset of automating repetitive tasks and improving existing processes
- A good handle on Microsoft Office apps

Additional Information

We are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. We value everyone’s contribution and support them to reach their full potential while sustaining an organisational culture of health and well-being. There are opportunities to get involved in our Wellness, Diversity and Inclusion, and Community Engagement initiatives. We actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.

Hear what our team has to say about working with us

**Wood Mackenzie Values**
- Inclusive - we succeed together
- Trusting - we choose to trust each other
- Customer committed - we put customers at the heart of our decisions
- Future Focused - we accelerate change
- Curious - we turn knowledge into action

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