Application Support Specialist

3 days ago


Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time
Job Title: Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team at Head Resourcing. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that our systems and applications are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to users via phone, email, and in-person
  • Investigate and resolve technical issues with our systems and applications
  • Collaborate with our development team to identify and implement solutions to technical problems
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide 24/7 support
Requirements:
  • 3+ years of experience in a technical support role
  • Strong knowledge of Windows and Linux operating systems
  • Experience with IT service management tools and processes
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary up to £65,000
  • Hybrid working arrangement with 1-2 days per week in office
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment


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