Service Planner
2 days ago
Role: Service Planner
Contract: Permanent
**Salary**: £25,813
Location: Cannock
**As a Engineering Service Planner you will be responsible for;**
- Following Company Health and Safety guidelines at all times, both internally and externally, ensuring your colleagues and customers are safe
- Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management, effective call handling expectations and service level agreements
- Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
- Prioritising and scheduling all work activities to meet customer expectations in accordance with the Company’s contractual requirements and KPIs
- Actively promoting team working ethic and provide support to cover colleagues as and when necessary
- Optimising Engineer’s working day to ensure productive hours are maximised whilst managing the Company’s carbon emissions by reducing on travel between jobs
- Authorising Engineer’s leave in line with Regional requirements
**As a Engineering Service Planner you will demonstrate;**
- Strong skills in computer literacy and an understanding of the Microsoft Office package; specifically Excel, Access, Outlook and Word
- Excellent communication and organisational skills
- Excellent people management skills
- Experience in planning and managing a remote workforce diary
**As a Engineering Service Planner you will command;**:
- A base salary up to £25,000
- Briggs Boost benefit scheme, offering high street discounts
- Paycare medical scheme
- Contributory pension scheme
- Eye care vouchers
- 25 days holiday + bank holidays
**About Us**
Briggs Equipment is an engineering services and asset management specialist with its people core to everything that it does. We are Hyster-Yale Group’s exclusive UK distributor for materials handling equipment and have extended our offering to include industrial cleaning, aerial access, groundworks, agricultural plant and machinery to offer customers a total solution based on the service we can provide. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across a range of new, used or short term hire equipment.
**Our Values**
- Safety first
- Easy to work with
- It’s our business
- Innovate and Improve
- Build trust
Our values are based around employee experience as we believe this will also support high levels of customer engagement. We want our people to be empowered to identify improvements or risks and offer solutions. We encourage open and honest communication to make Briggs the best place to work.
**Our Culture**
We empower our people to make the right decisions for the right reasons which ultimately is to provide long term security of employment for us all. Our people tell us that they know what is expected of them at work and that they have the opportunity to do what they do best every day. We have an open communication style embracing two way discussion to obtain feedback for continual improvements.
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