Customer Service Supervisor

7 months ago


Manchester, United Kingdom BHM TRADERS LTD Full time

Analyse team performance and provide feedback for improvement
- Manage escalated customer inquiries and ensure resolution
- Communicate with customers in English and Spanish as needed
- Monitor and maintain service quality standards
- Develop and implement training programs for staff development Experience:

- Proven experience in a supervisory role within a customer service environment
- Fluent in both English and Spanish languages
- Strong leadership skills with the ability to manage and motivate a diverse team
- Excellent communication skills, both written and verbal
- Ability to analyse data and make informed decisions to improve customer service
- Multilingual proficiency is an advantage for this role

Pay: £12.01-£12.63 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Retail sales: 4 years (preferred)
- Customer Service: 5 years (preferred)

Work Location: In person



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