Property Lettings and Customer Experience

4 weeks ago

Southampton, United Kingdom DiffeRENT Full time

**About us**

Our family-run business excels in managing Houses in Multiple Occupation (HMOs), driven by a mission to enhance living standards, empower landlords, and foster enriching community ties. With aspirations of becoming the leading authority in accommodation and property management, we operate on principles of accountability, collaboration, client dedication, and excellence. We are committed to delivering a DiffeRENT impact on every resident, landlord, and partner, underpinning our vision for a better, more connected future in the property sector.

**Room Lettings and Customer Experiance Representative**

Location: Southampton/Basingstoke, UK
Type: Part-time, Self-employed

**Salary**: £15 per hour + small comission for filled room

**Can you provide excellent Customer Service? Can you Sell?**

Our small, family-run business, specialising in managing HMOs (Houses in Multiple Occupation), is looking for a motivated **Room Lettings and Customer Experience Representative** to join our team. This role offers an opportunity to play a vital part in ensuring our properties are well-managed and that our tenants receive top-notch service. Ideal for someone seeking flexible part-time work, this position allows for significant involvement in the day-to-day operations of property management while contributing positively to the lives of our tenants.

**Key Responsibilities**:

- **End-to-End Viewing Support**: Conduct both virtual and physical viewings, providing a warm introduction to our properties.
- **Tenant Onboarding and Offboarding**: Handle the complete onboarding and offboarding processes, ensuring a smooth experience for all tenants.
- **Issue Resolution**: Act as the first point of contact for tenant and landlord queries, aiming for swift and satisfactory resolutions.
- **Property Inspections and Maintenance**: Carry out weekly property inspections, fire alarm tests, and oversee cleaning standards to maintain property conditions.
- **Administrative Tasks and More**: Manage ad hoc administrative duties and shopping to support the effective running of properties.

**Benefits**:

- **Flexible Working Hours**: Enjoy the flexibility of setting your work hours, with an estimated 5-10 hours per week during quieter periods and the potential for 20+ hours weekly during our busier seasons, particularly in September and October.
- **Diverse Interactions**: A unique aspect of this role is the opportunity to meet and interact with a diverse range of people, enriching your workday and expanding your network.
- **Prospects**:We are growing the portfolio in next 12 months and the opportunity exists for you to progress as quick as the business can expand.

**Requirements**:

- **Transportation**: Must own a vehicle and have a valid driving licence.
- **Availability**: evenings and weekends
- **Self-Employment**: This position requires self-employment, offering you control over your workload and schedule.
- **Experience**: Prior experience in lettings is welcomed but not essential. Those with experience in managing full property portfolios may be considered for expanded responsibilities.
- **Skills required**: Strong sales skills, customer service ethos, problem-solving abilities, excellent organisational skills, and meticulous attention to detail.
- **Person specification**: Friendly, approachable, assertive, organised, punctual

We are offering £15 per hour for this part-time, self-employed role. It is an excellent opportunity for someone enthusiastic about customer care, property management and looking to make a meaningful impact in a family-oriented business.

To apply, please send your CV and a cover letter detailing your interest and any relevant experience to our recruitment team.

**Application Deadline:1st April**

**Interviews: 3rd and 4th of April**

**Role start w/c15th April**

**Job Type**: Part-time

**Salary**: £15.00 per hour

Expected hours: 5 - 10 per week

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

Application deadline: 02/04/2024
Expected start date: 17/04/2024

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