Clinical Governance Facilitator

2 weeks ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Allied Clinical Services Division covers a wide range of services including; pharmacy, Therapies (Physiotherapy, Occupational Therapy, Speech and Language Therapy, Dietetics and Nutrition, Podiatry), Pathology, Mortuary, Imaging, Clinical Engineering, Outpatient Services, Phlebotomy, Oncology and Haematology. Our services form part of most patient journeys through Lewisham and Greenwich NHS Trust and our teams are an integral part of the multidisciplinary care provided to our service users. An opportunity has opened for a clinical governance facilitator to work with the governance manager toward continual improvement in patient safety and experience through a recognised governance framework.

The post holder will work with the Clinical Governance Manager in meeting the requirements of the Trust Clinical Governance Agenda. In partnership with the professional leads to ensure that patient safety, quality of care and patient experience are of the highest possible standard. The post holder will assist with the day to day management of divisional governance matters as directed by the Clinical Governance Manager.

The post holder will contribute to the governance meetings throughout the Division, supporting agendas, collecting data and sharing information within the teams.

To be able to assess individual situations, some of which may be complex/ sensitive. Differentiate between issues that can be resolved contemporaneously and those that warrant further investigation.
- Provide a resource to clinical teams and managers in the submission of investigation reports of Clinical Incidents.
- Support the Divisional Clinical Governance Manager in patient safety investigations, complaint responses, sharing learning and collection of information for governance projects.
- Support change and learning process through feedback and monitoring action plans to ensure the maximum benefit to patient care.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

**Post Title**: Clinical Governance Facilitator

**Division**: Allied Clinical Services (ACS)

**Responsible to**: Clinical Governance Manager

**Band**: 6

**Hours**: Part Time (22hrs)

**Job Summary**:
Accountable to the Divisional Governance Manager, ACS

Key Relationships

Heads of Professions, Senior Nurses and AHP’s, Service Managers, Patient Safety Team, Patient Advocacy and Patient Complaints and Liaison Service (PALS) and Clinical Effectiveness teams.

Job Summary

The post holder will work with the Clinical Governance Manager in meeting the requirements of the Trust Clinical Governance Agenda. In partnership with the Divisional Governance lead/s working to ensure that patient safety, quality of care and patient experience are of the highest possible standard. The post holder will assist with the day to day management of divisional governance matters as directed by the Clinical Governance Manager.

The post holder will contribute to the governance meetings throughout the Division, supporting agendas, collecting data and sharing information within the teams.

To be able to assess individual situations, some of which may be complex/ sensitive. Differentiate between issues that can be resolved contemporaneously and those that warrant further investigation.

**Key Result Areas**:
Provide a resource to clinical teams and managers in the submission of investigation reports of Clinical Incidents.
- Support the Divisional Clinical Governance Manager in patient safety investigations, complaint responses, sharing learning and collection of information for governance projects.
- Support change and learning process through feedback and monitoring action plans to ensure the maximum benefit to patient care.

Performance

Collate information and draft responses to Patient queries from Patients Advocacy and Liaison Service and the patient complaint

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