Customer Service/ Live Chat

3 weeks ago


NewcastleunderLyme, United Kingdom Xpert Recruitment Solutions Ltd Full time

**Customer Service with a difference Are you an experienced call centre customer service advisor wanting a career with one of the world’s leading entertainment providers that are continuing to grow?**

**If you are passionate about customer service want to have fun & enjoyment whilst providing our customers with a positive experience this is the role for you**

**Above all else, we ask you to bring your personality to each call, as we promote authenticity and actively encourage our employees to have fun making fun**

**Hours of work**: **37.5 hours per week, between 7am-2am Monday-Sunday**

**Salary**: **£22,770 (plus a 35% hourly uplift for unsociable hours)**

**Other benefits**:10% annual bonus, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, store discounts, Virgin Train discounts, paid volunteer days, a contributory pension plan and many more**

Our Customer Support Advisors play a pivotal role in ensuring our customers receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same perfect if you love variety

**Your day to day Responsibilities**:

- Act as the first point of contact for our players on all our UK gaming websites ensuring a first-class gaming experience
- Keep on top of all our products\ promotional offering and tools to ensure you’re keeping up with our players, and with the business and department’s strategy.
- Take ownership and follow escalations through to resolution.
- Manage all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborate with colleagues across all departments on projects and attend relevant meetings as required.
- Strive to resolve everything, first time, every time.
- Becoming a role model and inspiring others to create a positive environment.

**What we’re looking for in you**:

- To meet legal obligations, you must be 18 years of age or over
- Passionate about providing excellent customer service
- Exceptional verbal and written communication skills
- Ability to problem solve, think fast under pressure and fact find to successfully provide a first-time resolution
- Experience within the online gambling industry is desirable but not essential though call centre experience is preferred

**Job Types**: Full-time, Permanent

**Salary**: From £22,770.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Call centre: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Retail: 1 year (preferred)

Work Location: One location

Reference ID: Kat



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