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1st/2nd Line Support, Desktop, Service Desk
3 months ago
1st/2nd Line support, Desktop, ServiceDesk
Contractor required to work with a leading consultancy based on site in Corsham to provide 1st and 2nd Line remote desktop support.
Engagement is via umbrella company only.
You will be primarily responsible for managing and owning support tickets and driving user issues through to resolution
**General responsibilities: -**
- Respond to support calls as assigned within Service Level Agreements;
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- Setup, configure, maintain, administer desktop computers & peripherals and test network connections;
- Support computers, laptops, printers
- Access Management and Maintenance through Active Directory and O365 inc. Account Provision, Account Revocation, Password resets
**Technical skills and experience: -**
- Windows Desktop Operating Systems, Win 10
- Active Directory
- Experience in using ITIL based ticketing system
- Basic knowledge of networking
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