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Bar Supervisor

3 months ago

Lyndhurst, United Kingdom Mettricks Full time

**BAR SUPERVISOR**

**REPORTING TO**:General Manager

**DIRECT REPORTS**:Barista Team, Floor Team

**SALARY**:Band 4

**WORKING HOURS**:As required to fulfil the responsibilities of the role, normally not in excess of 45hr per week.

**ROLE OVERVIEW**:
*New Site Opening June 2024 Mettricks Lyndhurst*

Full Time, Permanent Role

As a Supervisor you will play a key role in maintaining operational and service excellence and delivering exceptional customer service. Reporting to the General Manager, you will oversee the daily activities of floor and bar staff, ensuring adherence to company standards and contributing to a positive and welcoming atmosphere. As bar supervisor you will be responsible for making sure every pint is poured perfectly and helping customers make informed decisions on what to drink. This position requires a detail-oriented individual with strong leadership skills, a passion for craft beer and creating a memorable customer experience.

**SUPERVISOR KEY ATTRIBUTES**:

- The role is ideally suited for an individual who can demonstrate:_
- **Leadership Excellence**: Possess strong leadership qualities to effectively supervise and motivate a diverse team, fostering a positive work environment.
- **Customer-Centric Focus**:Demonstrate a commitment to delivering outstanding customer service, actively engaging with patrons to enhance their experience.
- **Adaptability: T**hrive in a fast-paced environment, demonstrating flexibility in managing various aspects of cafe operations.
- **Problem-Solving Skills**: Exhibit the ability to identify and resolve challenges swiftly, maintaining operational efficiency.
- **Communication Proficiency**: Communicate clearly and concisely with team members, providing guidance, and feedback, and ensuring alignment with company goals and values.
- **Craft Beer Knowledge**:Excellent knowledge of beer styles and service, helping to educate both staff and customers.

**SUPERVISOR EXPECTATIONS**
- As part of this role, we expect you to:_
- **Daily Operations Oversight** - Supervise day-to-day operations, ensuring adherence to company standards in service, cleanliness, and overall customer experience.
- **Team Leadership - **Provide effective leadership to floor and bar staff, fostering a positive and collaborative team culture.
- **Customer Service Excellence - **Uphold high standards of customer service, actively engaging with patrons to address concerns and enhance their experience.
- **Staff Training Support -** Support the General and Assistant Managers in the training and development of team members, ensuring they are equipped with the skills necessary for their roles.

**SUPERVISOR RESPONSIBILITIES**
- **Inventory Assistance**:

- _Assist in managing inventory levels, including ordering and stock control, to optimise product availability._
- **Operational Support**:

- _Implement operational procedures, ensuring efficiency and consistency in cafe operations._
- **Health and Safety Compliance**:

- _Ensure compliance with health and safety regulations, conducting regular assessments and promoting a safe working environment._
- **Customer Feedback Handling**:

- _Assist in seeking and responding to customer feedback, contributing to service quality improvement._
- **Collaboration with General and Assistant Managers**:

- _Work closely with the Managers to achieve overall business goals, ensuring alignment with company values._
- This Supervisor role presents an exciting opportunity for an individual with leadership skills to contribute to the success of our cafe-bar. If you are passionate about delivering exceptional customer experiences and thrive in a team-oriented environment, we invite you to apply._

**Job Types**: Full-time, Part-time

Pay: £11.50-£13.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 24/06/2024