Receptionist and Administration Assistant
4 months ago
**'30 BEST PLACES TO WORK' IN HOSPITALITY 2022 - DAYTIME SHIFTS**
**We are looking for a receptionist and admin assistant to join our team Core hours will be 4-5 shifts per week of 8 hours. This will include at least 1 weekend day per week. Typical shifts will be 9am to 5pm.**
**We can offer a competitive hourly rate plus gratuities (usually around £1 per hour)**
**The Assembly House hosts lavish events, has a bustling restaurant serving award-winning afternoon teas and 15 luxury bedrooms - and a lot lot more**
**Strong written and spoken communication skills are a must as is a friendly, confident and professional personality Good computer skills and IT literacy is essential.**
**APPLY NOW**
**Person Specification**
This person is a highly **self-motivated** individual. This person is organised, produces plans and lists in order to effectively manage their time and to balance multitasking. This person has a very friendly attitude both in person and in written and verbal communication. Good computer skills and IT literacy is essential. This person has a positive outlook which is applied in order to achieve goals. This persons must be willing to help others to help the wider business as a whole.
**Scope of the position**:
The scope of this role will be to:
- Effectively communicate with all customers in the first instance of their Assembly House experience.
- To understand all aspects of The Assembly House product in each area of the business.
- To assist customers with their bookings and accurately record information
- Deal with all incoming bookings quickly, professionally and effectively
**Key Duties**
- Assist bookings team with producing paperwork for event sheets (this may be menus, dietary cards, place names and signage and so on)
- Collate menu pre orders, spreadsheets, kitchen call away sheets for floor team
- Produce daily room information clipboards
- Follow up any event leads within 48 hours
- Take bookings for hotel rooms, restaurant and cookery school events and communicate this clearly with customers
- General admin tasks as required by seniors
- For future learning and possible scope to take admin of smaller events
**General Communication**
- Liaise effectively with staff in all departments across The House
- Communicate with seniors and House Manager on a daily basis
- Communicate warmly, professionally, quickly and efficiently with guests.
- Communication with housekeeping team on daily booking notes
- Respond appropriately and relay information to Managers
- Communicate professionally at all times with colleagues and customers
**Job Types**: Full-time, Permanent
**Salary**: From £11.50 per hour
Expected hours: 35 - 42.5 per week
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: In person
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