Facilities Management Coordinator

5 days ago


Birmingham, United Kingdom Mitie Full time

**Facilities Management Coordinator**

**Position Overview**

We are committed to developing our staff through a culture of continuous learning and engagement and strive for an environment which demonstrates our commitment to the personal and professional growth of our employees.

Working as Facilities Management Coordinator as part of a team within central Government & Defence, you will be a central point of contact for customers and operational colleagues in the raising, allocation and completion of jobs. You will have the opportunity to demonstrate your excellent customer service skills through range a of access channels.

The role is based in our new offices, which are a 5 minute walk from Birmingham International Train Station.

**Responsibilities**

To enhance the customers' perception of the Interserve brand by exceeding their expectations and delivering solutions in a customer focused and timely manner.

Responsible for Health and Safety.

To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls aiming to exceed customer expectations and contribute to delivery of the contract.

To schedule all reactive works to appropriate resource paying attention to location and expertise

Daily liaison with operational teams

To monitor action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

Be aware of the business continuity plan for the part of the business you work in.

**Person Specification**

Ensures that communication (spoken and written) is actuate and informative.

Ensures that implications of any recommendations are clearly communicated and understood.

Uses knowledge and experience and takes actions beyond normal expectation when required.

Keeps other team members informed and shares knowledge and expertise.

Displays a positive attitude to challenges that the team face.

Actively offer support to team members.

Identifies ways to make improvements for the team.

Shares experience and seeks advice from team about customer issues.

Experience within a customer service call centre environment preferred Inbound and outbound call handing preferred, including working to targets.

Computer literate, particularly in MS Office and/or service request software Knowledge of FM and associated software packages an advantage.

Strong communication skills.



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